These instructions differ the printed quick start guide that came with your Hello Hub. Either will work. This is the tech support teams version.

  1. Unbox your Hello Hub or Cloud Connector
  2. Plug in into the network with the provided network cable.
  3. Plug in the power adapter, and if you have a Hello Hub, turn it on using the power switch on the back. Check that at least 1 light on the front come on. If not, unplug the power cable and re-insert it.
  4. If you have physical phones, please unbox at least one, and plug it into the network and power it on. If you are going to use WiFi (wireless) for your phones, it should be on the same network as the Hello Hub.

By now, your Hello Hub or Cloud Connector should have connected to the internet, updated and rebooted. We'll troubleshoot later if not. It is time to setup your system.

  1. From a computer with a web browser, go to: https://portal.ring-u.com
  2. If you purchased from our web store, you may already have an account, call us at 423-456-6700 for assistance.
  3. If you bought from Amazon.com, another source or are unsure: Click “Sign Up. The portal will step you through the typical steps of creating an account, verifying your email address and setting a password. Use an email address that you can quickly verify, you can update system email addresses later.

After you login the first time, the setup wizard will find your Hello Hub or Cloud Connector and finish setting up your account. The wizard goals are to select a phone number, some basic feature choices, terms and conditions, and of course, payment information. You can keep/transfer your existing phone number(s), that comes later. Ring-u wants to setup your system, configure and test it before transferring your important business phone numbers.

The “Lines” question in the wizard may be confusing. You do not need a line for every phone, and if you bought “6 line” phones, you don't need 6 lines. You need a “line” for every conversation/call outside of your phone system. If unsure, pick the minimum 2 line configuration, you can add or remove capacity at any time and it's prorated. Ring-u does not charge you “per phone”. A great example: our average (as of Feb 2021) customer has 3 lines and 10 phones.

Once the wizard is complete, you'll be left at the system Dashboard and can continue system setup. Start with: Basic Configuration

Useful Video

This video is from 2017 when we started. Interfaces have been changed a little but this is essentially correct and still very useful.

  • Last modified: 2021/02/16 01:35