Please Read This Before Proceeding!

Thank you for purchasing a ring-U Hello Hub! You are very close to setting up and enjoying the benefits of our professional small business phone system. To ensure proper setup, please read and follow these instructions.

Step 1: Create an Account

As a new ring-U customer, the first steps of the setup process happen online:
  1. Please visit https://portal.ring-u.com from a computer connected to your office's internet connection and click “Register”.
  2. This is our registration form. Please fill out the information requested to create your ring-u account and press next.
  3. To verify you as a human being, we will send you an email with a verification link. Log into your email account, find the email we've sent you, and click the link to automatically return to the ring-u portal. Then, click Verify to continue with the setup process.
  4. Finally, enter a password you would like to use for managing your account.

Step 2: Connect your Hello Hub

Now that your account has been created, it is time to connect your Hello Hub:
  1. Plug the Hello Hub into Power and Ethernet using the provided cables as shown in the picture below.
  2. Plug the other end of the Ethernet cable into your office network (the back of your router or a network switch).
  3. On the back of the unit, slide the power switch into the “ON” position.

Step 3: Allow the Hello Hub to Connect

After Turning on the Hello Hub

There are three status lights on the front face of the Hello Hub.

  1. To indicate power is on, the red light on the front-left of the Hello Hub should be lit.
  2. After a few moments, the middle light will start to blink yellow as the Hello Hub starts to communicate on your office network.
  3. The right light indicates the Hello Hub's ability to connect with our servers. On startup, this light will blink blue as the Hub first contacts our servers. Once a connection is established, the light will turn green. If a connection cannot be established, the light will turn yellow. If this light turns yellow, please check your internet connection from an office computer and the physical connection between the Hello Hub and your router.

If the right light has turned green,

Congratulations! Your Hello Hub is Connected, and You Have a Phone System!

Now it's time to add some phones.

Please refer to our Basic Configuration Guide.