support wiki

helpful humans at 423-456-6700

User Tools

Site Tools


Sidebar

System Setup
Getting Started
Setup Wizard
Porting Numbers
Caller ID
Special Projects

Networking
Network Introduction
Recommended Equipment
Ideal Network Setup
Firewall/Network Configuration
  Routers That Should Not Be Used
Switches
Ubiquiti ER X Configs
How To Disable SIP ALG
Networking Disasters
OpenVPN on Grandstream Phones
Port Forwarding / External Remote Phones

Customer Admin Portal
Login
Dashboard
Coms
  Fax
  SMS/Text
  E-Mail
Configuration
  Basic Mode
  Extensions-Adding
  Extensions-Function
  Groups
  Receptionists
  Schedule
  Hold Music
  Advanced Mode
  PA Ring Tone
  Recordings
  Keys
  Tricks
My Services
  Numbers
  Lines
  International Calling
  e911
  Conference
  Backup
  Call Recordings
  Phonebook
My Account
  Overview
  Account Info
  Options
  Payment
  Wallet
  Reports

System Functions & Advanced Features
Schedule Override
External Storage: USB
Hold vs Park
Hunt Groups
Line Emulation
Relay/Door/Alarm Control
Feature Code List
Voicemail
Grandstream Wave
Zoiper

Paging
Paging
ALGO 8180 Manual Configuration
SNOM PA1+ Manual Configuration

Hardware
Hello Hub V2
Hello Hub Nano - Cloud Connector
Supported Phones (Auto-Config)
Grandstream HT801/802 Tricks
Pairing Instructions for DP750/752
Grandstream WP820

Reference Manuals by Phone Model
GRP2614, GRP2615, GRP2616
Getting Started
Connecting to WiFi
Get to Know the Keypad
Headsets - Wired and Bluetooth
Factory Reset

Deprecated
Hello Hub V1
Hello Hub V1 Battery Removal
Manual Config Phones

Advanced
Troubleshooting
Reliability
Switching Loops
Email Notes

Policies
Payment Policy
Cancellation
Privacy Policy - Mobile App
Privacy Policy - Website

System Variants
System & Hardware Variants

Required
Terms and Conditions
Software Licensing

Useful
Blog and Rants
HIPAA
Recording Phone Calls & Conversations

Menu

phonebook

Table of Contents

Phonebook

The Phonebook allows for shared internal and external contacts to be added to a shared listing, accessible by either the account admin in the portal or by users of supported phone models. Additionally, the Phonebook stores numbers for important internal use, such as failover contacts.

Add

The use of this page and function is pretty self-explanatory, but please note that the radio buttons in the Add function do very different things.

  1. Make selectable for system uses such as forwarding, failover, receptionists. Use this option for External contacts necessary to the functionality of your ring-u system.
  2. Only add to shared phonebook (on supported phones). Use this option for shared External contacts.
  3. Block this number from voice and text. If you need to block a caller, this is how you do it.

Supported Phones
The Phonebook is currently supported on:
    Grandstream GRP26XXX
    Grandstream GXP16XX
    Grandstream GXP21XX
    Grandstream DP750/DP720
Please note - It may take over 4 hours for updates to the shared phone book to be available on all phones, that is a function of the phones update cycle.

Phonebook Listing

The Phonebook is searchable either manually by scrolling pages, or via the Search function.

Within the Phonebook,
Special characters to the RIGHT of the contact's name designate the following:
     denotes a number that has been blocked. The system will answer and hang up.
     denotes a number that may be designated for call routing and receptionist use.

Special characters to the LEFT of the phone number/extension the following apply:
     is the command to delete an external contact or blocked contact.
     is the command to delete an internal contact.
In general, it's best not to delete internal contacts.

phonebook.txt · Last modified: 2022/06/17 14:08 by jim