support wiki

helpful humans at 423-456-6700

User Tools

Site Tools


Sidebar

System Setup
Getting Started
Setup Wizard
Porting Numbers
Caller ID
Special Projects

Networking
Network Introduction
Recommended Equipment
Ideal Network Setup
Firewall/Network Configuration
  Routers That Should Not Be Used
Switches
Ubiquiti ER X Configs
How To Disable SIP ALG
Networking Disasters
OpenVPN on Grandstream Phones
Port Forwarding / External Remote Phones

Customer Admin Portal
Login
Dashboard
Coms
  Fax
  SMS/Text
  E-Mail
Configuration
  Basic Mode
  Extensions-Adding
  Extensions-Function
  Groups
  Receptionists
  Schedule
  Hold Music
  Advanced Mode
  PA Ring Tone
  Recordings
  Keys
  Tricks
My Services
  Numbers
  Lines
  International Calling
  e911
  Conference
  Backup
  Call Recordings
  Phonebook
My Account
  Overview
  Account Info
  Options
  Payment
  Wallet
  Reports

Functions & Advanced Features
Schedule Override
External Storage: USB
Hold vs Park
Hunt Groups
Paging
Line Emulation
Relay/Door/Alarm Control
Feature Code List
Voicemail
Grandstream Wave
Zoiper

Hardware
Hello Hub V2
Hello Hub Nano - Cloud Connector
Supported Phones (Auto-Config)
Grandstream HT801/802 Tricks
Pairing Instructions for DP750/752
Grandstream WP820
PA Speaker (SIP) Configuration

Deprecated
Hello Hub V1
Hello Hub V1 Battery Removal
Manual Config Phones

Advanced
Troubleshooting
Reliability
Switching Loops
Email Notes

Policies
Payment Policy
Cancellation

System Variants
System & Hardware Variants

Required
Terms and Conditions
Software Licensing

Useful
Blog and Rants
HIPAA
Recording Phone Calls & Conversations

Menu

account

My Account

The My Account tab in the Customer Portal is accessible only by the customer's Administrator.

Overview
The Overview tab lists a detail of current charges, as well as the most recent 13 months' printable billing statements.

Account Information
The Account Info tab collects Customer, System Admin, and E911 Beacon information (not supplied by you).

Options
By default, all ring-u accounts are set to Basic Interface mode under Options.

  1. Basic Interface This works well for systems with automatically detectable and configurable phones.
  2. Advanced Interface If you will be installing other VoIP phones requiring manual configuration, including “Softphone Applications” such as Zoiper Softphone Configuration or Grandstream Wave Softphone Configuration for mobile phones or computers, you will need to be in advanced mode. Advanced is also required for doorbell (Relay Control) or Public Address System integration, as well as systems which will require supporting phones via VPN or NAT'd networks.

Payment
Payment allows you to enter your preferred payment card.

Wallet
Use the Wallet to pre-load an account balance to be used for International calls and/or monthly billing.

account.txt · Last modified: 2022/06/17 14:15 by jim