support wiki

helpful humans at 423-456-6700

User Tools

Site Tools


Sidebar

System Setup
Getting Started
Setup Wizard
Porting Numbers
Caller ID
Special Projects

Networking
Network Introduction
Recommended Equipment
Ideal Network Setup
Firewall/Network Configuration
  Routers That Should Not Be Used
Switches
Ubiquiti ER X Configs
How To Disable SIP ALG
Networking Disasters
OpenVPN on Grandstream Phones
Port Forwarding / External Remote Phones

Customer Admin Portal
Login
Dashboard
Coms
  Fax
  SMS/Text
  E-Mail
Configuration
  Basic Mode
  Extensions-Adding
  Extensions-Function
  Groups
  Receptionists
  Schedule
  Hold Music
  Advanced Mode
  PA Ring Tone
  Recordings
  Keys
  Tricks
My Services
  Numbers
  Lines
  International Calling
  e911
  Conference
  Backup
  Call Recordings
  Phonebook
My Account
  Overview
  Account Info
  Options
  Payment
  Wallet
  Reports

System Functions & Advanced Features
Schedule Override
External Storage: USB
Hold vs Park
Hunt Groups
Line Emulation
Relay/Door/Alarm Control
Feature Code List
Voicemail
Grandstream Wave
Zoiper

Paging
Paging
ALGO 8180 Manual Configuration
SNOM PA1+ Manual Configuration

Hardware
Hello Hub V2
Hello Hub Nano - Cloud Connector
Supported Phones (Auto-Config)
Grandstream HT801/802 Tricks
Pairing Instructions for DP750/752
Grandstream WP820

Reference Manuals by Phone Model
GRP2614, GRP2615, GRP2616
Getting Started
Connecting to WiFi
Get to Know the Keypad
Headsets - Wired and Bluetooth
Factory Reset

Deprecated
Hello Hub V1
Hello Hub V1 Battery Removal
Manual Config Phones

Advanced
Troubleshooting
Reliability
Switching Loops
Email Notes

Policies
Payment Policy
Cancellation

System Variants
System & Hardware Variants

Required
Terms and Conditions
Software Licensing

Useful
Blog and Rants
HIPAA
Recording Phone Calls & Conversations

Menu

usefulcodes

Useful Codes

Traditional phones only have number keypads and are limited to using numbers for most features and commands. While your phone also has a lot of “smart buttons” that do one or more things, these vary from phone to phone, so there has to be a way to operate features with just a number.

  • Ext means it works from an extension.
  • All means it works from any phone or call.
DialExtAll
0 and 00Operator. Will ring the designated operator phone. If none is designated will ring the company mailbox. Set a phone as Operator from the Advanced Tab on that phone in the Customer Portal.
000Information about that phone: extension number and IP address will be read to you. Very useful for testing a phone.
001Enable or Disable the Override Receptionist. Useful for ad-hoc hours. Example: Leaving the office: dial 001, your override receptionist plays when people call. Dial 001 again when you get back to disable it.
0022 way audio test. Record and playback. Great for checking audio quality, microphones
500Ring All Phones.
50xRing a grouping of phones you designate. 501,502,503..
555Page using any speaker or PA plugged into the 3.5mm speaker jack.
600Park a call into a parking slot, where it can be picked up from other phones.
60xPick up a call that has been parked in 601,602,603…
65xMeeting/conference Rooms 651,652,653. Password Required
702Main Number Receptionist Test
707Voicemail System for the dialing extension. Alternate number because some phones needs special programming to dial 800 numbers.
708Listen to your hold music. You can choose from our tacky hold music selection, or upload your own from the customer portal.
709Fax Yourself. If incoming fax is set to email, your fax machine will send you a scan via email.
719Test Virtual Fax. Mostly used for testing fax machines. It will email the received fax
777Directory, by name
800Voicemail System for the dialing extension
911Emergency 911 Call Center Nearest You
933Test e911 phone number and address. Please call this instead of 911 to test
988Nationwide Suicide Prevention Hotline
999Answer a ringing phone from any phone. Hear a phone ringing far far away you want to answer, dial 999 to answer that call.
7xxxTransfer direct to a specific voicemail box without ringing the extension.
8xxxDial a specific voicemail box (xxx = extension #), will require the password
9xxxAnswer a specific ringing phone. For example if 105 and 108 are both ringing with different calls, 9105 will answer the call on 105 from any phone.
9221Record open receptionist message - This must be turned on and off from the Tricks menu. It is recommended to leave off unless being used
9222Record closed receptionist message - Same caveats as above.
usefulcodes.txt · Last modified: 2022/11/02 17:42 by jim