support wiki

helpful humans at 423-456-6700

User Tools

Site Tools


System Setup
Getting Started
Setup Wizard
Porting Numbers
Caller ID
Special Projects

Network Introduction
Recommended Equipment
Ideal Network Setup
Firewall/Network Configuration
  Routers That Should Not Be Used
Ubiquiti ER X Configs
How To Disable SIP ALG
Networking Disasters
OpenVPN on Grandstream Phones
Port Forwarding / External Remote Phones

Customer Admin Portal
  Basic Mode
  Hold Music
  Advanced Mode
  PA Ring Tone
My Services
  International Calling
  Call Recordings
My Account
  Account Info

System Functions & Advanced Features
Schedule Override
External Storage: USB
Hold vs Park
Hunt Groups
Line Emulation
Relay/Door/Alarm Control
Feature Code List
Grandstream Wave

ALGO 8180 Manual Configuration
SNOM PA1+ Manual Configuration

Hello Hub V2
Hello Hub Nano - Cloud Connector
Supported Phones (Auto-Config)
Grandstream HT801/802 Tricks
Pairing Instructions for DP750/752
Grandstream WP820

Reference Manuals by Phone Model
GRP2614, GRP2615, GRP2616
Getting Started
Connecting to WiFi
Get to Know the Keypad
Headsets - Wired and Bluetooth
Factory Reset

Hello Hub V1
Hello Hub V1 Battery Removal
Manual Config Phones

Switching Loops
Email Notes

Payment Policy

System Variants
System & Hardware Variants

Terms and Conditions
Software Licensing

Blog and Rants
Recording Phone Calls & Conversations



SMS/Text Messaging

If your number is eligible, we can add SMS/MMS texting ability to your account at no additional charge. Adding this capability can take anywhere from seconds to several days. To check eligibility and add this capability, email or call 423-567-4888.

Once enabled, you will have a web interface (Coms>SMS/Text) to send and receive SMS/Text messages, and a configuration screen. You have 3 powerful options you can use.

  • Forward incoming SMS/Email messages to an e-mail address.
  • Relay the incoming message to a mobile phone. You can reply via the mobile phone directly, or the Hello Hub web interface.
  • Auto-Response will reply 1 time per 24 hours to a sender with information about your business or useful information. It can update customers about your hours, policies, or anything that fits in 140 characters.


SMS enabled numbers and systems also enable TextBack features. Create messages that can be sent on request to your callers as a choice from the interactive menus. For example: “Press 6 for hours and address to be sent to your phone.” Of course, this only works if they are calling from an SMS/Text capable phone (all mobile phones, and some VoIP systems).

  • You can send up to two 140 character messages.
  • You can NOT send full URL's.
  • You CAN send domain names and email addresses.
  • People can “Opt-Out”.

There is also a special AllCall flag you can set on one TextBack. Every caller will be sent this message, but only one time per 24 hours. We recommend setting the delay to more than 5 seconds. It can be disorienting or frustrating to be trying to call someone and receive an SMS/Text at the same time. It works well as a follow up message. “Thank you for calling…”


This example of a fictional medical office is a good example of an option for directions, and a message for everyone that calls.

AllCall TextBack Number Selection

By default, any call to any number on your system will trigger an AllCall TextBack. If you have more than one phone number, you can select to not have calls to that number trigger an AllCall TextBack under the Numbers menu. This is suggested for dedicated fax numbers and numbers for specific purposes besides customer contact.

SMS Opt-Out Keywords and Stop Words

Ring-u automatically processes incoming messages and recognizes English-language stop words. Stop words are specific words such as STOP or UNSUBSCRIBE that signal that a person no longer wishes to receive messages from you.

When your ring-u phone system identifies a stop word, the person's phone number is added to the opt-out list and you will no longer be able to send messages to that number. Any further messages from your account that are sent to a number on the opt-out list will not be processed.

Please note that stop words are only recognized if they are the only words in the message. For example, “stop all” is recognized but “please stop all messages” would not be recognized.

Your ring-u phone system recognizes the following English-language stop words:

  • stop
  • stopall
  • stop all
  • unsubscribe
  • cancel
  • end
  • quit

Your ring-u phone system will remove a number from the opt-out list if any of the following words are detected:

  • start
  • unstop
sms.txt · Last modified: 2022/03/15 14:31 by jim