support wiki

helpful humans at 423-456-6700

User Tools

Site Tools


Sidebar

System Setup
Getting Started
Setup Wizard
Porting Numbers
Caller ID
Special Projects

Networking
Network Introduction
Recommended Equipment
Ideal Network Setup
Firewall/Network Configuration
  Routers That Should Not Be Used
Switches
Ubiquiti ER X Configs
How To Disable SIP ALG
Networking Disasters
OpenVPN on Grandstream Phones
Port Forwarding / External Remote Phones

Customer Admin Portal
Login
Dashboard
Coms
  Fax
  SMS/Text
  E-Mail
Configuration
  Basic Mode
  Extensions-Adding
  Extensions-Function
  Groups
  Receptionists
  Schedule
  Hold Music
  Advanced Mode
  PA Ring Tone
  Recordings
  Keys
  Tricks
My Services
  Numbers
  Lines
  International Calling
  e911
  Conference
  Backup
  Call Recordings
  Phonebook
My Account
  Overview
  Account Info
  Options
  Payment
  Wallet
  Reports

Functions & Advanced Features
Schedule Override
External Storage: USB
Hold vs Park
Hunt Groups
Paging
Line Emulation
Relay/Door/Alarm Control
Feature Code List
Voicemail
Grandstream Wave
Zoiper

Hardware
Hello Hub V2
Hello Hub Nano - Cloud Connector
Supported Phones (Auto-Config)
Grandstream HT801/802 Tricks
Pairing Instructions for DP750/752
Grandstream WP820
PA Speaker (SIP) Configuration

Deprecated
Hello Hub V1
Hello Hub V1 Battery Removal
Manual Config Phones

Advanced
Troubleshooting
Reliability
Switching Loops
Email Notes

Policies
Payment Policy
Cancellation

System Variants
System & Hardware Variants

Required
Terms and Conditions
Software Licensing

Useful
Blog and Rants
HIPAA
Recording Phone Calls & Conversations

Menu

conference

Conference


Enabling the Conference Feature
To use the ring-u Conference Center feature, enable it on your customer portal under My Services > Conference for $9.95 per month. You can cancel at any time. Keep in mind that internal extensions, including softphones on your system but outside of your office, do not count as users/lines. Only users dialing in from outside via your phone number count.




Configuration
Once enabled, you can configure your 3 conference rooms' access codes on the conference page.
While not required, we strongly recommend using a 4 digit access pin to help keep your conference secure.

Accessing the Conference
Callers enter a conference room via an IVR/Receptionist menu item or by direct dialing the conference room.
A busy office may choose to have conference rooms available from their auto-attendant menu, but a receptionist can easily transfer callers to conference rooms by dialing 651, 652, or 653.
Callers will be asked to enter their pin and say their name to announce their entry into the room.

Features

User/Guest Functions While in a conference, any user may use the following functions from their keypad:
1 - Mute on/off.
2 - Leave Conference. Or you can just hang up.
3 - Participant Count. Announces how many other people are in the room.

Admin Functions If you access the system as an Admin using 661, 662 or 663 and the admin PIN code for the room, you can also:
4 - MUTE all non-admin's on/off. If you have more than one admin, they will not be muted.
5 - Eject the last person that joined the conference from the room.

Sample Usage
The Acme Corporation is hosting a training session. They have made Conference Room 1 (651/661) menu option 6 on their receptionist menu.
The presenters ask 5 people to call in at 10am and choose option 6, and use PIN 1234.
The presenters dial 661 to enter the room as Admins a few minutes early with their PIN of 9234.
After a little chit chat, the admins mute the room by pressing 4, and start their presentation.
10 minutes later is Q&A time, so they press 4 to unmute everyone.
Bob (not an admin), was the last person to join the meeting but the first to ask a question, and won't shut up after asking an off-topic, conspiracy-laden question.
An admin dials 5 to kick him from the conference to get the conference back on track.
They answer questions, talk about the news and say goodbye.
Everyone hangs up, but not one to be silenced, Bob later sends an epic email with the rest of his ramble.

If call recording was also enabled, the entire conference was recorded. Even Bob.

No actual Bob was injured in this example. Any resemblance to a real Bob is coincidental.

conference.txt · Last modified: 2022/06/17 13:57 by jim