Custom On Hold Recordings

The ring-u Hello Hub supports one custom “on hold” audio file that can be uploaded by the customer. You can upload a .WAV for .MP3 formatted file in stereo or mono. The system will convert it into an 8khz mono file, and when selected will set your Hello Hub to play that file when a customer is “on hold” or “in queue”.

  • Messages should be between 15 seconds and 2 minutes.
  • Call queues time out at 45 seconds by default before going to the virtual operator to leave a message. A good customer message should be a complete message before that 45 seconds.
  • Music or background music to a spoken message should be simple and without a lot of bass or high frequencies. Phones typically have a limited frequency response range.
  • Be wary of niche musical genre's. “middle of the road” is a good place to be for most businesses.
  • Do not use licensed or copyrighted music. ring-u is not liable for customer provided audio files.

Note: ring-u makes donations to artists sharing their music… you may want to thank them the same way.