basic_configuration

Once you are through with the “Wizard”, you can start to configure your system. The ring-u support team suggests the following order:

  1. Phones/Extensions
  2. Groups of Phones
  3. Schedule and Receptionists (how your system is answered)
Add Phones/Extensions

If you have some of our Autoconfig Supported Phones get them connected to the network and powered on. If you are using WiFi capable phones on WiFI, you will have to select your WiFi network and enter the WiFi password. Wait for them to boot up.

When ready, go to Configuration→Extensions→Add an extension to add your extensions. These can be physical phones, “virtual phones” (forwards to another number), softphones (software on mobiles or computers) or voicemail only extensions.

As they are found or created, you can edit them, give them names, assign extension numbers and more. Details are in the Phone Configuration Guide.

Groups of Phones

Useful but not required, you may want to create groups of phones that ring or work together, for example 3 receptionist phones in an office. Go to Configuration→Extensions→Add Group . You can control whether a caller hears your hold music/message or ringing, how long to stay in a group and what should happen if no one answers. Details are in the Group Configuration Guide

Schedule and Receptionists

These two items work together to control how your phone system is answered. The schedule can be simple, or very complex. There are also ways to ad-hoc change your receptionist outside of the schedule. We suggest you start with your basic open/closed business hours, and tune this as needed. Detailed instructions for these are available on the Receptionist Wiki Page You can configure your receptionists to be simple and just ring your phones, to complex options involving multiple choices. Your receptionist can use our automated “robot voice”, you can record your own message or upload custom recordings.

  • Last modified: 2021/02/16 01:40