support wiki

Groups allow you to have multiple phones ring at the same time for an incoming call. You create a group, select extensions you want for that group, and then they can be used by a receptionist or by an internal person, “call down to billing at 503!”
Typical uses are a group of phones for Receptionists, Sales, Support, Accounting…

All ring-u systems include the default group 500, which includes all real extensions.

To create more groupings, go to Configuration > Groups and chose the button Add Group. Give it a name and select the phones you want to have in that group.
There are options that make that a group used for paging, turning those phones into a PA system. This is available for the first three groups, for on premise Hello hubs. This option does not work for cloud hosted systems or external phones.
You can also define what a caller hears, ringing or your hold music/message, how long they ring those phones and what happens if no one answers.

A note on ringtimes - as a rule, we recommend ring times of 20 seconds or more. Ring times of 15 seconds are technically possible, but may simply be too short of a time for some users. If you must use a 15 second ring, make sure your voicemail is configured.