This is an old revision of the document!
Extensions
Preface
(Do NOT skip this part just because you think you don't need to read a preface. You do.)
So you plugged in all your phones and the Hello Hub before starting the Setup Wizard, right?
Here's where all that effort and instruction following will pay off.
Go to Configuration > Extensions
Press the Add an Extension button and choose Auto Config and click Create.
Wait.
Refresh your screen every minute or so.
As long as you are using phones on our Autoconfig Supported Phones at a Glance list, your network is good, and all the phones were added to it correctly, they will populate in this page and configure automagically.
If you are using non-supported phones, or bought your phones from a different source, you will have some extra work to do. Call us. We may be able to help you save a lot of effort.
Perhaps for the first time in this process, the value of patience will prove itself.
As you refresh and find more phones on this list, you will notice they will go from showing a Light Grey handset icon, to Red, and finally (hopefully) to Green. After they turn Green, you will see they may have little red spinning circles to the far right of the screen, or possibly red wrenches.
Again, be patient. Especially for larger systems, but true also for small ones, there is a LOT going on under the hoods of your phones and in your Hello Hub. the Hub is directing the configuration of your phones and there is a lot to that process.
Resist the urge to tinker.
Tinkering breaks process.
If you really think something is wrong and you need to do SOMETHING, contact us by phone or through Support.
Usually, we can get your phones Added as Extensions and in use in under 15 minutes. Sometimes it may take a bit longer though, and that is okay.
If it takes much longer than that, though, give us a call.
Extension Settings
So all your phones turned Green, the little spinning circles and red wrenches are all gone, and now you're ready to set up your extensions. Let's get to know your extension settings!
When you click on an Extension Number or Extension Name in the Extensions list, you will see