sms
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+ | ====== SMS/Text Messaging ====== | ||
+ | If your number is eligible, we can add SMS/MMS texting ability to your account at no additional charge. Adding this capability can take anywhere from seconds to several days. To check eligibility and add this capability, email support@ring-u.com or call 423-567-4888. | ||
+ | {{ :: | ||
+ | Once enabled, you will have a web interface (Coms> | ||
+ | You have 3 powerful options you can use. | ||
+ | * Forward incoming SMS/Email messages to an e-mail address. | ||
+ | * Relay the incoming message to a mobile phone. You can reply via the mobile phone directly, or the Hello Hub web interface. | ||
+ | * Auto-Response will reply 1 time per 24 hours to a sender with information about your business or useful information. It can update customers about your hours, policies, or anything that fits in 140 characters. | ||
+ | |||
+ | ===== TextBack ===== | ||
+ | SMS enabled numbers and systems also enable TextBack features. Create messages that can be sent on request to your callers as a choice from the interactive menus. For example: "Press 6 for hours and address to be sent to your phone." | ||
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+ | * You can send up to two 140 character messages. | ||
+ | * You can NOT send full URL' | ||
+ | * You CAN send domain names and email addresses. | ||
+ | * People can " | ||
+ | |||
+ | There is also a special **AllCall** flag you can set on one TextBack. Every caller will be sent this message, but only one time per 24 hours. | ||
+ | ===Example=== | ||
+ | This example of a fictional medical office is a good example of an option for directions, and a message for everyone that calls. | ||
+ | {{ : | ||
+ | ===AllCall TextBack Number Selection=== | ||
+ | By default, any call to any number on your system will trigger an **AllCall TextBack**. If you have more than one phone number, you can select to not have calls to that number trigger an **AllCall TextBack** under the Numbers menu. This is suggested for dedicated fax numbers and numbers for specific purposes besides customer contact. | ||
+ | {{ :: | ||
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+ | =====SMS Opt-Out Keywords and Stop Words===== | ||
+ | Ring-u automatically processes incoming messages and recognizes English-language stop words. Stop words are specific words such as STOP or UNSUBSCRIBE that signal that a person no longer wishes to receive messages from you. | ||
+ | |||
+ | When your **ring-u** phone system identifies a stop word, the person' | ||
+ | |||
+ | Please note that stop words are only recognized if they are the only words in the message. For example, "stop all" is recognized but " | ||
+ | |||
+ | Your **ring-u** phone system recognizes the following English-language stop words: | ||
+ | |||
+ | * stop | ||
+ | * stopall | ||
+ | * stop all | ||
+ | * unsubscribe | ||
+ | * cancel | ||
+ | * end | ||
+ | * quit | ||
+ | |||
+ | Your **ring-u** phone system will remove a number from the opt-out list if any of the following words are detected: | ||
+ | |||
+ | * start | ||
+ | * unstop |
sms.txt · Last modified: 2022/03/15 14:31 by jim