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ring-groups [2022/06/16 13:36] jimring-groups [2022/06/16 13:40] (current) jim
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 //**Note -** Do not include cell phones in ring groups! Each cell phone requires an additional line and their call handling logic may disrupt the intended function of the group.// //**Note -** Do not include cell phones in ring groups! Each cell phone requires an additional line and their call handling logic may disrupt the intended function of the group.//
  
-|To create more groupings, go to Configuration > Groups and chose the button **Add Group**. Give it a name and select the phones you want to have in that group.|{{ :group501.png?nolink&400|}}| +|To create more groups, go to **Configuration > Groups** and chose the button **Add Group**. Name your new group, select the phones you want to have in that group.|{{ :group501.png?nolink&600|}}| 
-|There are options that make that a group used for paging, turning those phones into a PA system. This is available for the first three groups, for on premise Hello hubs. This option does not work for cloud hosted systems or external phones.|{{ :groupopts.png?nolink&400|}}| +|There are options that make that a group used for paging, turning those phones into a PA system. This is available for the first three groups, for on-premises Hello Hubs. This option does not work for cloud hosted systems or external phones.|{{ :groupopts.png?nolink&600|}}| 
-|You can also define what a caller hears, ringing or your hold music/message, how long they ring those phones and what happens if no one answers.|{{ :groupopts2.png?nolink&400|}}|+|You can also define what a caller hears, ringing vs your chosen [[hold_music|Hold Music]]/message, how long they ring those phones and what happens if no one answers.|{{ :groupopts2.png?nolink&600|}}|
 \\  \\ 
-**A note on ringtimes -** as a rule, we recommend ring times of 20 seconds or more.  Ring times of 15 seconds are technically possible, but may simply be too short of a time for some users.  If you must use a 15 second ring, make sure your voicemail is configured. +**A note on ring times -** as a rule, we recommend ring times of 30 seconds or more.  Ring times of 15 & 20 seconds are technically possible, but may simply be too short of a time for VOIP systems to process effectively.  If you must use a 15 or 20 second ring, make sure your voicemail is configured. 
  
  
ring-groups.1655386574.txt.gz · Last modified: 2022/06/16 13:36 by jim

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