numbers
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numbers [2022/06/09 14:50] – jim | numbers [2022/11/21 16:28] (current) – [Numbers Overview] jim | ||
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=====Numbers===== | =====Numbers===== | ||
- | **Numbers Overview**\\ | + | {{ : |
+ | ====Numbers Overview==== | ||
The Numbers Overview page lists all phone numbers linked to your account, along with: | The Numbers Overview page lists all phone numbers linked to your account, along with: | ||
- | (sp)(sp)1. | + | (sp)(sp)1. |
(sp)(sp)2. **Schedules** associated with each number, | (sp)(sp)2. **Schedules** associated with each number, | ||
(sp)(sp)3. **Routing (Receptionist)** associated with each number.\\ | (sp)(sp)3. **Routing (Receptionist)** associated with each number.\\ | ||
- | {{ : | ||
+ | ====Buttons==== | ||
+ | 1. **Add a new -** Add a //NEW// number.\\ | ||
+ | (sp)(sp) Not to be used to port in a number you own.\\ | ||
+ | (sp)(sp)// | ||
+ | 2. **Edit Schedule -** Takes you to the Schedule page where you can Edit or Add schedule times.\\ | ||
+ | 3. **Port Request -** Use this button to initiate a port request of a number from another carrier to your ring-u plan. The Port Request form online will create a Port Request Support Ticket & generate a printable .pdf Letter of Authorization (LOA) that you will need to sign and scan to the Support Ticket, along with a copy of your most recent bill from the current (losing) carrier. | ||
+ | ====Number Edit==== | ||
+ | {{ : | ||
+ | The Number Edit page allows you to designate: | ||
+ | 1. **Internal Caller ID -** This will appear on your extensions for incoming calls to let you know what number/ | ||
+ | 2. **Primary Caller ID -** Sets the primary Number for your account, whose External Caller ID will display for Outbound Calls.\\ | ||
+ | 3. **T38/Fax Connection -** Adds T38/fax capability to the number. Fax features are further defined under Coms > [[fax|Just the FAX]].\\ | ||
+ | 4. **Hello Hub Routing -** Determine whether this number will be governed by a schedule, or if it will route directly to a specific Extension or Group 24 hours a day.\\ | ||
+ | 5. **Carrier Level Forwarding (Failover) -**\\ | ||
+ | (sp)(sp)a. **None -** The system defaults to no forwarding, | ||
+ | (sp)(sp)b. **On Failure -** This is our preferred setting that all users should set up. This means that when your system is down (internet/ | ||
+ | (sp)(sp)c. **Always (Phone System Bypass) -** This does exactly what it says. All incoming calls will bypass your normal call handling instructions and go directly to the designated phone number. | ||
+ | 6. **Carrier Level Caller ID -** This is what will show up on the caller ID of your external calls. | ||
+ | Always **Save Changes** before exiting this page!!! |
numbers.txt · Last modified: 2022/11/21 16:28 by jim