hunt-groups
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| Both sides previous revisionPrevious revisionNext revision | Previous revision | ||
| hunt-groups [2022/06/10 19:00] – jim | hunt-groups [2022/06/17 15:11] (current) – jim | ||
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| =====Hunt Groups===== | =====Hunt Groups===== | ||
| Hunting, or a hunt group, is an advanced call center application.\\ | Hunting, or a hunt group, is an advanced call center application.\\ | ||
| - | It can be selected from the Receptionist > Human/Ring Phones.\\ | + | It can be selected from the **Receptionist > Human/Ring Phones**.\\ |
| When selected, all incoming calls will be routed to an AVAILABLE human.\\ | When selected, all incoming calls will be routed to an AVAILABLE human.\\ | ||
| The Hello Hub currently only supports 1 hunt group.\\ | The Hello Hub currently only supports 1 hunt group.\\ | ||
| Line 7: | Line 7: | ||
| * To join the hunt group: **dial 408**\\ | * To join the hunt group: **dial 408**\\ | ||
| * To leave the hunt group: **dial 409**\\ | * To leave the hunt group: **dial 409**\\ | ||
| - | \\ | + | |
| If there is nobody in the hunt group, callers are sent to the voicemail for extension 100.\\ | If there is nobody in the hunt group, callers are sent to the voicemail for extension 100.\\ | ||
| If the Hello Hub reboots or is reset, extensions will have to rejoin the hunt groups by dialing 408.\\ | If the Hello Hub reboots or is reset, extensions will have to rejoin the hunt groups by dialing 408.\\ | ||
| - | \\ | + | ====Scenario:==== |
| - | \\ | + | **From the caller' |
| - | **Scenario:**\\ | + | |
| - | From the caller' | + | |
| Willy calls Acme Corp, hears a recording that says: press 1 for customer service and presses 1.\\ | Willy calls Acme Corp, hears a recording that says: press 1 for customer service and presses 1.\\ | ||
| When Willy pressed 1, he was sent to a randomly-selected representative adjoined to the hunt group who was not already busy on another call.\\ | When Willy pressed 1, he was sent to a randomly-selected representative adjoined to the hunt group who was not already busy on another call.\\ | ||
| \\ | \\ | ||
| - | From the Acme representative' | + | **From the Acme representative' |
| Fred, Barney and Wilma all show up at 8 for their customer service shifts at Acme Corp. When each person is ready, they dial **408** to join the hunt group.\\ | Fred, Barney and Wilma all show up at 8 for their customer service shifts at Acme Corp. When each person is ready, they dial **408** to join the hunt group.\\ | ||
| The Hello Hub routes calls to each of them when they are not on the phone.\\ | The Hello Hub routes calls to each of them when they are not on the phone.\\ | ||
hunt-groups.1654887611.txt.gz · Last modified: 2022/06/10 19:00 by jim