hunt-groups
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hunt-groups [2022/06/10 19:00] – jim | hunt-groups [2022/06/10 19:05] – [Hunt Groups] jim | ||
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* To join the hunt group: **dial 408**\\ | * To join the hunt group: **dial 408**\\ | ||
* To leave the hunt group: **dial 409**\\ | * To leave the hunt group: **dial 409**\\ | ||
- | \\ | + | |
If there is nobody in the hunt group, callers are sent to the voicemail for extension 100.\\ | If there is nobody in the hunt group, callers are sent to the voicemail for extension 100.\\ | ||
If the Hello Hub reboots or is reset, extensions will have to rejoin the hunt groups by dialing 408.\\ | If the Hello Hub reboots or is reset, extensions will have to rejoin the hunt groups by dialing 408.\\ | ||
- | \\ | + | ====Scenario:==== |
- | \\ | + | **From the caller' |
- | **Scenario:**\\ | + | |
- | From the caller' | + | |
Willy calls Acme Corp, hears a recording that says: press 1 for customer service and presses 1.\\ | Willy calls Acme Corp, hears a recording that says: press 1 for customer service and presses 1.\\ | ||
When Willy pressed 1, he was sent to a randomly-selected representative adjoined to the hunt group who was not already busy on another call.\\ | When Willy pressed 1, he was sent to a randomly-selected representative adjoined to the hunt group who was not already busy on another call.\\ | ||
\\ | \\ | ||
- | From the Acme representative' | + | **From the Acme representative' |
Fred, Barney and Wilma all show up at 8 for their customer service shifts at Acme Corp. When each person is ready, they dial **408** to join the hunt group.\\ | Fred, Barney and Wilma all show up at 8 for their customer service shifts at Acme Corp. When each person is ready, they dial **408** to join the hunt group.\\ | ||
The Hello Hub routes calls to each of them when they are not on the phone.\\ | The Hello Hub routes calls to each of them when they are not on the phone.\\ |
hunt-groups.txt · Last modified: 2022/06/17 15:11 by jim