Differences

This shows you the differences between two versions of the page.

--- hunt-groups [2022/06/10 18:59] – created jim
+++ hunt-groups [2022/06/10 19:05] – [Hunt Groups] jim
@@ Line 7: / Line 7: @@
   * To join the hunt group: **dial 408**\\
   * To leave the hunt group: **dial 409**\\
-\\
 If there is nobody in the hunt group, callers are sent to the voicemail for extension 100.\\
 If the Hello Hub reboots or is reset, extensions will have to rejoin the hunt groups by dialing 408.\\
-\\
+====Scenario:====
-\\
+**From the caller's perspective:**\\
-**Scenario:**
 Willy calls Acme Corp, hears a recording that says: press 1 for customer service and presses 1.\\
-When Willy pressed 1, he wass sent to a randomly-selected representative adjoined to the hunt group who was not already busy on another call.\\
+When Willy pressed 1, he was sent to a randomly-selected representative adjoined to the hunt group who was not already busy on another call.\\
 \\
-From the Acme representative's perspective the scenario is a little different:\\
+**From the Acme representative's perspective the scenario is a little different:**\\
 Fred, Barney and Wilma all show up at 8 for their customer service shifts at Acme Corp. When each person is ready, they dial **408** to join the hunt group.\\
 The Hello Hub routes calls to each of them when they are not on the phone.\\