conference
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+ | ======Conference====== | ||
+ | |||
+ | {{ : | ||
+ | **Enabling the Conference Feature**\\ | ||
+ | To use the ring-u Conference Center feature, enable it on your customer portal under My Services > Conference for $9.95 per month. You can cancel at any time. Keep in mind that internal extensions, including softphones on your system but outside of your office, do not count as users/ | ||
+ | \\ | ||
+ | \\ | ||
+ | \\ | ||
+ | \\ | ||
+ | | ||
+ | **Configuration**\\ | ||
+ | {{ : | ||
+ | Once enabled, you can configure your 3 conference rooms' access codes on the conference page.\\ | ||
+ | While not required, we strongly recommend using a 4 digit access pin to help keep your conference secure.\\ | ||
+ | |||
+ | |||
+ | **Accessing the Conference** | ||
+ | Callers enter a conference room via an IVR/ | ||
+ | A busy office may choose to have conference rooms available from their auto-attendant menu, but a receptionist can easily transfer callers to conference rooms by dialing 651, 652, or 653.\\ | ||
+ | Callers will be asked to enter their pin and say their name to announce their entry into the room. | ||
+ | |||
+ | ====Features==== | ||
+ | **User/ | ||
+ | While in a conference, any user may use the following functions from their keypad:\\ | ||
+ | **1 - Mute** on/ | ||
+ | **2 - Leave Conference.** Or you can just hang up.\\ | ||
+ | **3 - Participant Count.** Announces how many other people are in the room. | ||
+ | \\ | ||
+ | \\ | ||
+ | **Admin Functions** | ||
+ | If you access the system as an Admin using 661, 662 or 663 and the admin PIN code for the room, you can also: | ||
+ | **4 - MUTE** all non-admin' | ||
+ | **5 - Eject** the last person that joined the conference from the room. | ||
+ | |||
+ | **Sample Usage** | ||
+ | The Acme Corporation is hosting a training session. They have made Conference Room 1 (651/661) menu option 6 on their receptionist menu.\\ | ||
+ | The presenters ask 5 people to call in at 10am and choose option 6, and use PIN 1234.\\ | ||
+ | The presenters dial 661 to enter the room as Admins a few minutes early with their PIN of 9234.\\ | ||
+ | After a little chit chat, the admins mute the room by pressing 4, and start their presentation.\\ | ||
+ | 10 minutes later is Q&A time, so they press 4 to unmute everyone.\\ | ||
+ | Bob (not an admin), was the last person to join the meeting but the first to ask a question, and won't shut up after asking an off-topic, conspiracy-laden question.\\ | ||
+ | An admin dials 5 to kick him from the conference to get the conference back on track.\\ | ||
+ | They answer questions, talk about the news and say goodbye.\\ | ||
+ | Everyone hangs up, but not one to be silenced, Bob later sends an epic email with the rest of his ramble.\\ | ||
+ | \\ | ||
+ | If call recording was also enabled, the entire conference was recorded. Even Bob. | ||
+ | |||
+ | //No actual Bob was injured in this example. Any resemblance to a real Bob is coincidental.// | ||
conference.txt · Last modified: 2022/06/17 13:57 by jim