basic_configuration

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basic_configuration [2020/06/08 12:15]
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basic_configuration [2021/02/16 01:40] (current)
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 =====Basic Configuration===== =====Basic Configuration=====
-If you have received your Hello Hub, but you haven't done an initial setup or account creationplease perform the steps in our [[quick_start_guide|Quick Start Guide]] before attempting to configure your phone system.+Once you are through with the "Wizard", you can start to configure your system. The ring-u support team suggests the following order: 
 + 
 +   - Phones/Extensions 
 +   - Groups of Phones 
 +   - Schedule and Receptionists (how your system is answered) 
 + 
 +==Add Phones/Extensions=== 
 +{{ ::addexten.png?200|}} 
 +If you have some of our [[supportedphonematrix|Autoconfig Supported Phones]] get them connected to the network and powered on. If you are using WiFi capable phones on WiFI, you will have to select your WiFi network and enter the WiFi password. Wait for them to boot up.  
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 +When readygo to **Configuration->Extensions->Add an extension** to add your extensions. These can be physical phones, "virtual phones" (forwards to another number), softphones (software on mobiles or computers) or voicemail only extensions.  
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 +As they are found or created, you can edit them, give them names, assign extension numbers and more. Details are in the [[phone_config_guide|Phone Configuration Guide]]. 
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 +===Groups of Phones=== 
 +{{ ::group501ex.png?200|}} 
 +Useful but not required, you may want to create groups of phones that ring or work together, for example 3 receptionist phones in an office. Go to **Configuration->Extensions->Add Group** . You can control whether a caller hears your hold music/message or ringinghow long to stay in a group and what should happen if no one answers. Details are in the [[groups|Group Configuration Guide]] 
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 +===Schedule and Receptionists=== 
 +{{ ::scheduleex.png?200|}} 
 +These two items work together to control how your phone system is answeredThe schedule can be simple, or very complex. There are also ways to ad-hoc change your receptionist outside of the schedule. We suggest you start with your basic open/closed business hours, and tune this as needed. Detailed instructions for these are available on the [[receptionist|Receptionist Wiki Page]] You can configure your receptionists to be simple and just ring your phones, to complex options involving multiple choices. Your receptionist can use our automated "robot voice", you can record your own message or upload custom recordings.  
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 +{{ ::receptionex.png?200|}} 
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-====Configuring Phones==== 
-ring-U currently supports the following phones for auto-configuration: 
-  * [[phones:grandstream:gxp1625|Grandstream GXP1620/1625]] 
-  * GrandStream GXP2130, GXP2135, GXP2160, GXP2180 and GXP2170 
-  * Grandstream Mobile: DP750/DP720 
-  * Grandstream ATA/Fax Adaptor: HT801, HT802 
-  * AtCom/Ring-U AT20, AT48 and AT68. Also known as the RU20, RU48 and RU68 
-  * HTEK  
-  * Cisco SPA Series 
-  * Polycom VVX and Soundpoint Series 
  
-In order to attach these phones to your ring-u system, they must either be fresh out of the box or in a factory reset condition. If you're unsure about this, please click on the link for your phone(s) above and perform a factory reset. After you are sure of this, you can proceed to the steps below. 
  
-===Adding a Phone=== 
-  - Plug the phone or base station into power and an Ethernet connection **on the same network as your Hello Hub**. 
-  - Wait for the phone to fully power on. 
-  - If not already in the ring-u portal, navigate to [[https://portal.ring-u.com]] and log in with your ring-u account. 
-  - Click on **Extensions** in the menu on the left. 
-  - Your ring-u Hello Hub will scan your local network for phones. This can take a few minutes. When they are detected, the phones will be updated with a basic configuration and restart. 
-  - After a few minutes have passed, refresh the **Extensions** page, and you will be presented with a list of phones on your network. 
-  - Pick a phone to configure and **Add** beside it. 
-  - From here, you can assign the phone an **extension number**, **name**, and an **email address** (to be used for voicemail delivery). You can also designate a single phone as the operator. This is the phone that will ring if all other options within your **receptionist** (phone menu) are not applicable. 
  
-=====Configuring Call Flow===== 
-**By default** our system is designed to take advantage of our automated **"Receptionist"** phone menu. This presents a caller with the **"Open Receptionist"** or the **"Closed Receptionist"** based on the open hours defined in your system's **"Schedule"**. If you just want the phones to ring, continue to the section [[basic_configuration#just_make_the_phones_ring|Just Make The Phones Ring]]. 
  
-===Open and Closed Receptionist=== 
-Out of the box, your system will be configured to route calls to the **"Open/Closed Receptionist"**. This is the automated "Receptionist" logic that answers the phone for you and presents your callers with a menu to route calls. If you'd like to understand more about configuring this logic, please check out our article on the **[[receptionist|Receptionist]]**, and if you'd like a person to be in charge of answering the phone exclusively during business hours, check out our section on **[[receptionist#human_receptionist|Human Receptionist]]**. 
  
  
  
-===Just Make The Phones Ring=== 
-We realize that many of our customers just want the phones to ring. We've built the system with some defaults that assume you wanted to use the **"Receptionist"**, but that doesn't mean we can't accommodate a simpler solution, and moving away from the "Receptionist" does not mean you can't turn it back on later down the line. 
  
-To bypass the **"Open and Closed Receptionist"**, head over to **"My Services"** => **"Numbers"** => and click **"Edit"** next to your number. From here, you can click the drop down menu under "Hello Hub Routing:" labeled **"Route incoming calls to:"** and choose **"Group: All"**. To finalize this, click **"Save Changes"**. Now, you'll have a system that rings all the phones, and if a call goes unanswered, it will be dropped into the **"Company Mailbox"**. 
  
  • Last modified: 2020/06/08 12:15