Differences

This shows you the differences between two versions of the page.

--- zoiper [2022/06/15 15:35] – jim
+++ zoiper [2025/11/02 18:49] (current) – external edit 127.0.0.1
@@ Line 2: / Line 2: @@
 **Prerequisites**
   * Download Zoiper Lite (Free) or Zoiper (Paid).  The free version is excellent for most users.
   * Understand that you have less than 10 minutes to scan the QR code from your ring-u portal from the time it is generated.
+  * Adjustments in [[port-forwarding|Port Forwarding / External Remote Phones]] will have to be completed before this extension will work.
 //Also worth mentioning before you begin: Zoiper is easier on your phone's battery than Grandstream Wave, but offers you service buy-ups frequently upon startup.//\\
+**Caveats**
+  * Softphones are subject to your data connection (WiFi or cellular), and will never be as reliable as a desk phone.
+  * If using a WiFi network outside of your business or a cellular data connection, you may encounter network settings hostile to VOIP traffic (SIP ALG, DDOS, Carrier Grade NAT) that prevent your softphone extension from working effectively.  //**This is outside of our control.**//
+  * Your softphone app should be restarted periodically to keep the app in good working order.
+  * Your smartphone should be power cycled periodically to keep any softphone functioning correctly.
+  * Mission-critical traffic should always be directed to desk phones inside of your network.
 ====Step 1 - Add an Extension in the Portal====
@@ Line 22: / Line 31: @@
 **4. Camera Permission -** Answer "OK"**\\
 {{ :6zoiperprompt.png?nolink&300 |}}\\
-**5. Contacts Permission -** This one is up to you.\\
+**5. Contacts Permission -** This one is up to you, but is not required unless you want access to your personal (non ring-u) contacts.\\
 {{ :7zoiperprompt.png?nolink&300 |}}\\
 **6. Scan QR Code** (no screen shot)\\
+\\
 **7. Configuration -** Extension will take a few minutes to Configure, but will display a green "Ready" when complete.\\
 {{ :9zoipersuccess.png?nolink&300 |}}\\
 **8. Example of the buy-up messages.**\\
 {{ :10zoiperbarrage.png?nolink&300 |}}