Differences

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--- special-projects [2024/05/23 14:46] – jim
+++ special-projects [2024/05/23 15:43] (current) – jim
@@ Line 1: / Line 1: @@
-=====Special Projects=====
+=====Special Projects | Bespoke Configurations=====
 Larger, more complex phone systems are possible using **ring-u** hardware, but may require system enhancements and expanded support from our staff.
@@ Line 9: / Line 9: @@
    * A multi-location professional firm needed non-standard ports to bypass restrictive ISP firewall rules.
-These cases required software development, support, and time beyond the needs of a typical **ring-u** customer. In most cases, **ring-u** does not charge for system enhancements as they are in the best interest of all **ring-u** customers. There may be exceptions. What we ask do ask of our customers involved in larger or special projects is:
+These cases required software development, support, and time beyond the needs of a typical **ring-u** customer. For cases we deem broadly applicable and of benefit to the majority of our customers, **ring-u** does not charge for system enhancements.
+For features deemed not broadly applicable or Bespoke, **ring-u** charges customers $249.95 per month & up.
+What we ask do ask of our customers involved in larger or special projects is:
    * **Communicate** - Share your big picture: goals, schedule and metrics for success. If we can't help you succeed, we will save both of our time.
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 **Note:** Currently Yealink and similar phones with broken faux-encryption in JavaScript are not something we can auto-configure. We keep a list of [[supported_phones|Autoconfig Supported Phones at a Glance]].
    * **Limits** - There are limits to what we can do remotely. If you don't understand why "Double NAT" or a "/16 subnet" is bad mojo, or UDP jokes, please hire a networking professional to help you. If they don't understand such, find a real network technician.
-   * **Hourly Rates** - We'll try not to need this discussion. Communication, scheduling, and having a competent on-site network technician goes a long way towards **ring-u** not having to charge for time. If we do, $150 per hour, 1 hour minimum.
+**[[https://www.ring-u.com/service|Bespoke Features (add-on)]]**  \\
+Occasionally we get a customer who wants features and/or logic that is not part of our regular offerings that are built into the above plans. We are willing to look at those wants/needs on a case by case basis. If we agree to the request, this is the minimum charge for the initial coding creation/changes as well as the ongoing fee to support a unique configuration.