Differences

This shows you the differences between two versions of the page.

--- grandstream-wave [2022/08/08 16:40] – jim
+++ grandstream-wave [2025/11/02 18:49] (current) – external edit 127.0.0.1
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+=====Note May 18, 2023 - =====
+**Grandstream Wave Lite has been deprecated.  If you remove it, change phones, etc, you will not be able to download it or use it again.**
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 =====Grandstream Wave Softphone Configuration=====
 **Prerequisites**
   * Download Grandstream Wave Lite (Free) or Grandstream Wave (Paid).  The free version is excellent for most users.
   * There is no time limit from the time it is generated to scan the QR code from your ring-u portal.
   * Adjustments in [[port-forwarding|Port Forwarding / External Remote Phones]] will have to be completed before this extension will work if on a local system.  Cloud accounts do not require port forwarding.
+**Caveats**
+  * Softphones are subject to your data connection (WiFi or cellular), and will never be as reliable as a desk phone.
+  * If using a WiFi network outside of your business or a cellular data connection, you may encounter network settings hostile to VOIP traffic (SIP ALG, DDOS, Carrier Grade NAT) that prevent your softphone extension from working effectively.  //**This is outside of our control.**//
+  * Your softphone app should be restarted periodically to keep the app in good working order.
+  * Your smartphone should be power cycled periodically to keep any softphone functioning correctly.
+  * Mission-critical traffic should always be directed to desk phones inside of your network.
 ====Step 1 - Add an Extension in the Portal====