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--- grandstream-wave [2022/06/15 16:00] – created jim
+++ grandstream-wave [2025/11/02 18:49] (current) – external edit 127.0.0.1
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+=====Note May 18, 2023 - =====
+**Grandstream Wave Lite has been deprecated.  If you remove it, change phones, etc, you will not be able to download it or use it again.**
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 =====Grandstream Wave Softphone Configuration=====
+**Prerequisites**
+  * Download Grandstream Wave Lite (Free) or Grandstream Wave (Paid).  The free version is excellent for most users.
+  * There is no time limit from the time it is generated to scan the QR code from your ring-u portal.
+  * Adjustments in [[port-forwarding|Port Forwarding / External Remote Phones]] will have to be completed before this extension will work if on a local system.  Cloud accounts do not require port forwarding.
+**Caveats**
+  * Softphones are subject to your data connection (WiFi or cellular), and will never be as reliable as a desk phone.
+  * If using a WiFi network outside of your business or a cellular data connection, you may encounter network settings hostile to VOIP traffic (SIP ALG, DDOS, Carrier Grade NAT) that prevent your softphone extension from working effectively.  //**This is outside of our control.**//
+  * Your softphone app should be restarted periodically to keep the app in good working order.
+  * Your smartphone should be power cycled periodically to keep any softphone functioning correctly.
+  * Mission-critical traffic should always be directed to desk phones inside of your network.
+====Step 1 - Add an Extension in the Portal====
+Go to: Configuration > Extensions and **Add an Extension**.\\
+Select "Grandstream Wave."\\
+{{ :1addwave.png?nolink&600 |}}\\
+Grandstream Wave QR Code Generated\\
+{{ :2portalqr.png?nolink&400 |}}\\
+Make sure that the **Advanced Tab** is set to use the phone on **Public Server/External** or the extension will not work outside of your network.\\
+{{ :external.png?nolink&400 |}}
+====Step 2 - Open Your Grandstream Wave (Lite) App====
+There are usually 8 prompts involved in this process.  If you answer incorrectly, you are generally best to delete the app, download again, and start this process over.\\
+**1. Contacts Permission -** This one is up to you, but is not required unless you want access to your personal (non ring-u) contacts.\\
+{{ :3contacts.png?nolink&300 |}}\\
+**2. Notifications Permission -** "Allow"\\
+{{ :4notifications.png?nolink&300 |}}\\
+**3. Account Settings -** Click on the Gear Icon to navigate to Account Settings, then click on "Account Settings" in the menu.\\
+{{ :5acctsettings.png?nolink&300 |}}\\
+**4. Account Settings Screen -** Click the **+** symbol in the upper right corner of the screen.\\
+{{ :6acctsettings2.png?nolink&300 |}}\\
+**5. Scan QR Code -** Click "Scan QR Code"\\
+{{ :7scanqrcode.png?nolink&300 |}}\\
+**6. Camera Permission -** Select "OK" and then scan the code from the screen of the ring-u Portal\\
+{{ :8camera.png?nolink&300 |}}\\
+**7. Add New Acct -** Click the white bar to "Add New Acct" (note that your extension number will vary).\\
+{{ :9addacct.png?nolink&300 |}}\\
+**8. Ready -** Your extension will be ready to use when the light to the left of the extension number has turned from red to green.\\
+{{ :10ready.png?nolink&300 |}}\\
+And here are the settings if you need them.\\
+{{ :grandstreamwavesettings.jpg?nolink&400 |}}