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fax [2022/11/10 21:34] – [Incoming/Outgoing Fax using Fax Machine] jimfax [2025/11/02 18:49] (current) – external edit 127.0.0.1
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 =====I. Standard Analog Operation===== =====I. Standard Analog Operation=====
 ====Incoming/Outgoing Fax using Fax Machine==== ====Incoming/Outgoing Fax using Fax Machine====
-{{ ::fax.png?400|}}+{{ ::fax.png?375|}}
 You will need to purchase and install an analog telephone adapter (ATA). Your Hello Hub will auto-detect and auto-configure a Grandstream HT801 (1 port) or HT802 (2 port) ATA. Others may be used, but will have to be manually configured.  You will need to purchase and install an analog telephone adapter (ATA). Your Hello Hub will auto-detect and auto-configure a Grandstream HT801 (1 port) or HT802 (2 port) ATA. Others may be used, but will have to be manually configured. 
  
 Just like installing a physical phone, plug the ethernet cable from the HT801/HT802 to your local network. Plug the phone line from the fax machine to the ATA. Fax always goes in Line 1. We configure Line 1 for better T.38 Fax emulation and Line 2 for better voice quality. From the customer portal, pick: "add an extension." Your Hello Hub will detect and configure your adapter. You can assign it a name and extension number. If using it for fax, use the drop down selector option to designate it as being used for fax. \\ \\ Just like installing a physical phone, plug the ethernet cable from the HT801/HT802 to your local network. Plug the phone line from the fax machine to the ATA. Fax always goes in Line 1. We configure Line 1 for better T.38 Fax emulation and Line 2 for better voice quality. From the customer portal, pick: "add an extension." Your Hello Hub will detect and configure your adapter. You can assign it a name and extension number. If using it for fax, use the drop down selector option to designate it as being used for fax. \\ \\
  
-====Incoming FAX to Fax Machine====\\+ 
 +====Incoming FAX to Fax Machine==== 
 {{ ::faxinterface.png?375|}} {{ ::faxinterface.png?375|}}
-Install and configure an ATA/Fax Adapter as outlined above.+Install and configure an ATA/Fax Adapter as outlined above.\\ 
 While logged into the ring-u [[https://portal.ring-u.com|Customer Portal]]: While logged into the ring-u [[https://portal.ring-u.com|Customer Portal]]:
   - Click **FAX** from the menu on the left.   - Click **FAX** from the menu on the left.
   - Click the radio button directly left of **FAX Machine**.   - Click the radio button directly left of **FAX Machine**.
   - Click **Save Changes**.   - Click **Save Changes**.
-Now, your incoming FAXes will be sent to your fax machine.+Now, your incoming faxes will be sent to your fax machine. 
 +\\  
 +\\ 
 +\\
  
-**Sending Fax using Fax Machine: Direct Mode**+====Sending Fax using Fax Machine: Direct Mode====
 Install and configure an ATA/Fax Adapter as outlined above. You should be able to send a fax, dialing as before. The adapter does most of the work. 7 or 10 digit dialing should work just as before. "Direct" mode is the system default, but to select "Proxy" mode, go to Fax > Advanced tab, check the box for "Proxy Mode" and hit the Update/Save button.  Install and configure an ATA/Fax Adapter as outlined above. You should be able to send a fax, dialing as before. The adapter does most of the work. 7 or 10 digit dialing should work just as before. "Direct" mode is the system default, but to select "Proxy" mode, go to Fax > Advanced tab, check the box for "Proxy Mode" and hit the Update/Save button. 
  
-**Sending Fax using Fax Machine: Proxy Mode**+====Sending Fax using Fax Machine: Proxy Mode====
 {{ ::faxproxy.png?200|}} {{ ::faxproxy.png?200|}}
 Some firewalls and internet providers detect the one way blast of UDP traffic sending a fax creates and block it. This usually manifests itself as a fax "starts" and then hangs up, often with a busy signal. Proxy mode turns your fax machine into a scanner. Send a fax normally, it is received by the Hello Hub on your premise, digitized, sent to our fax platform and resent from there. Your fax machine will give you a confirmation as soon as it sends it, but it may be several minutes before you get a confirmation from the fax platform via email. The fax platform will attempt to send it 15 times over several hours using a bank of software defined modems, freeing up your fax machine quickly.  Some firewalls and internet providers detect the one way blast of UDP traffic sending a fax creates and block it. This usually manifests itself as a fax "starts" and then hangs up, often with a busy signal. Proxy mode turns your fax machine into a scanner. Send a fax normally, it is received by the Hello Hub on your premise, digitized, sent to our fax platform and resent from there. Your fax machine will give you a confirmation as soon as it sends it, but it may be several minutes before you get a confirmation from the fax platform via email. The fax platform will attempt to send it 15 times over several hours using a bank of software defined modems, freeing up your fax machine quickly. 
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-=====Optimal Fax Machine settings=====+=====Optimal Fax Machine Settings=====
   * **DTMF (tone) dialing** is required, pulse dialing is not supported   * **DTMF (tone) dialing** is required, pulse dialing is not supported
   * **Speed:** 14.4k baud (bits per second) is optimal, check your fax machine manual.   * **Speed:** 14.4k baud (bits per second) is optimal, check your fax machine manual.
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