Differences

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--- fax [2022/06/15 19:46] – [Sending Fax using Fax Machine - proxy mode] jim
+++ fax [2025/11/02 18:49] (current) – external edit 127.0.0.1
@@ Line 1: / Line 1: @@
 ======Just the FAX======
-Fax is an old technology for transmission of images over sound. It was originally used over radio then teletype then adapted for use over analog phone lines. To use a physical fax machine over VoIP phones lines, the analog is converted to a digital format called T.38, using a fax adapter, often called an ATA or Analog Telephone Adapter because they can be used for many things besides fax (elevator phones for example).
+Fax is an old technology for the transmission of images via sound. It was originally used over radio, then teletype, then finally adapted for use over analog phone lines. To use a physical fax machine over VoIP phones lines, the analog signal is converted to a digital format called T.38 using a fax adapter, called an Analog Telephone Adapter (ATA) because they can be used for other things besides fax (elevator phones for example).
-Ring-u does not require a physical fax machine to be present, most of our customers receive fax via e-mail. An incoming fax is converted to a PDF by the Hello Hub and emailed to 1-3 email addresses. You can also send a fax via the ring-u Hello Hub customer portal. No fax machine or adapter required.
+Ring-u does not require a physical fax machine to be present. Most of our customers receive fax via e-mail. An incoming fax is converted to a PDF by the Hello Hub and emailed to 1-3 email addresses. You can also send a fax via the ring-u Hello Hub customer portal. No fax machine or adapter required.
 =====Fax Routing=====
@@ Line 9: / Line 9: @@
 If you are not using an automated receptionist, a dedicated phone number is used and included in your fax services.\\
 See screenshot to right --->
-===== Incoming FAX to Email=====
+\\
-{{ ::faxtoeamail.png?375|}}
+\\
-After logging into the ring-u [[https://portal.ring-u.com|Customer Portal]]:
+\\
-  - Click **FAX** from the menu on the left.
+======Two Choices: Analog or Digital======
-  - Click the radio button directly left of **FAX to Email**.
+=====I. Standard Analog Operation=====
-  - Enter up to 3 email addresses you would like to receive incoming Faxes.
+====Incoming/Outgoing Fax using Fax Machine====
-  - Click **Save Changes**.
+{{ ::fax.png?375|}}
-Now, your incoming Faxes will be sent to those email addresses as PDF's.
-=====Incoming/Outgoing Fax using Fax Machine=====
-{{::fax.png?400 |}}
 You will need to purchase and install an analog telephone adapter (ATA). Your Hello Hub will auto-detect and auto-configure a Grandstream HT801 (1 port) or HT802 (2 port) ATA. Others may be used, but will have to be manually configured.
-Just like installing a physical phone, plug the ethernet cable from the HT801/HT802 to your local network. Plug the phone line from the fax machine to the ATA. Fax always goes in Line 1. We configure Line 1 for better T.38 Fax emulation and Line 2 for better voice quality. From the customer portal, pick: "add an extension." Your Hello Hub will detect and configure your adapter. You can assign it a name and extension number. If using it for fax, use the drop down selector option to designate it as being used for fax.
+Just like installing a physical phone, plug the ethernet cable from the HT801/HT802 to your local network. Plug the phone line from the fax machine to the ATA. Fax always goes in Line 1. We configure Line 1 for better T.38 Fax emulation and Line 2 for better voice quality. From the customer portal, pick: "add an extension." Your Hello Hub will detect and configure your adapter. You can assign it a name and extension number. If using it for fax, use the drop down selector option to designate it as being used for fax. \\ \\
-===== Incoming FAX to Fax Machine=====
+====Incoming FAX to Fax Machine====
 {{ ::faxinterface.png?375|}}
-Install and configure an ATA/Fax Adapter as outlined above.
+Install and configure an ATA/Fax Adapter as outlined above.\\
 While logged into the ring-u [[https://portal.ring-u.com|Customer Portal]]:
   - Click **FAX** from the menu on the left.
   - Click the radio button directly left of **FAX Machine**.
   - Click **Save Changes**.
-Now, your incoming FAXes will be sent to your fax machine.
+Now, your incoming faxes will be sent to your fax machine.
+\\
+\\
+\\
-===== Sending Fax using Fax Machine - direct mode=====
+====Sending Fax using Fax Machine: Direct Mode====
-Install and configure an ATA/Fax Adapter as outlined above. You should be able to send a fax, dialing as before. The adapter does most of the work. 7 or 10 digit dialing should work just as before. The menu option for "Direct" and "Proxy" modes is on the main fax configuration page under Services.
+Install and configure an ATA/Fax Adapter as outlined above. You should be able to send a fax, dialing as before. The adapter does most of the work. 7 or 10 digit dialing should work just as before. "Direct" mode is the system default, but to select "Proxy" mode, go to Fax > Advanced tab, check the box for "Proxy Mode" and hit the Update/Save button.
-===== Sending Fax using Fax Machine - proxy mode=====
+====Sending Fax using Fax Machine: Proxy Mode====
 {{ ::faxproxy.png?200|}}
-Some firewalls and internet providers detect the one way blast of UDP traffic sending a fax creates and block it. This usually manifests itself as a fax "starts" and then hangs up, often with a busy signal. "Proxy" mode essentially turns your fax machine into a scanner. Send a fax normally, it is received by the Hello Hub on your premise, digitized, sent to our fax platform and resent from there. Your fax machine will give you a confirmation as soon as it sends it, but it may be several minutes before you get a confirmation from the fax platform via email. The fax platform will attempt to send it 15 times over several hours using a bank of software defined modems, freeing up your fax machine quickly.
+Some firewalls and internet providers detect the one way blast of UDP traffic sending a fax creates and block it. This usually manifests itself as a fax "starts" and then hangs up, often with a busy signal. Proxy mode turns your fax machine into a scanner. Send a fax normally, it is received by the Hello Hub on your premise, digitized, sent to our fax platform and resent from there. Your fax machine will give you a confirmation as soon as it sends it, but it may be several minutes before you get a confirmation from the fax platform via email. The fax platform will attempt to send it 15 times over several hours using a bank of software defined modems, freeing up your fax machine quickly.
+=====II. Digital Operation=====
+====Incoming FAX to Email====
+{{ ::faxtoeamail.png?375|}}
+After logging into the ring-u [[https://portal.ring-u.com|Customer Portal]]:
+  - Click **FAX** from the menu on the left.
+  - Click on Config tab.
+  - Enter up to 3 phone numbers and email addresses to receive incoming faxes.
+  - Click **Update/Save**.
+Now, every incoming fax will be sent to those email addresses as PDF's.
+====Sending Fax via Web====
+The first tab in the Fax menu is "Send via Web." Pretty self-explanatory.\\
+Designate:
+  - a number to send the fax to,
+  - an email address for a verification email to be sent,
+  - which number from your ring-u account to be used as the outbound ID,
+  - what type of cover page, if any,
+  - a note for the cover page, and best of all
+  - attach up to 5 PDF, JPG, or PNG files.
+Press **Send Fax** when you're ready.
+====Sending Fax via Email====
+Email a PDF to fax@fax.ring-u.net or fax@ops.ring-u.com
+with a subject line of the destination 10 digit phone number.
-===== Sending Fax using Email=====
+  - The first 240 characters in your email body is embedded as the not for the cover sheet.
-**Email to fax summary:**\\
+  - Automatically selects your primary fax number, if designated.
-Create an email with the destination 10 digit phone number in the Subject line, with a PDF (only PDF supported, Version 1.4 recommended) to fax@..... (ask support for your fax to email address or look on your fax settings page) and the system will convert that PDF to a Fax and attempt to send it. It will email you a receipt when it is done.
+  - Sender email address must be on a phone on the account or the fax config.
+  - Allows JPG and PNG attachments.
+  - Appears in 'Archive' tab as soon as received.
+  - Outbound faxes only work as a 'fresh' email, CAN NOT be a forward or part of a chain of emails.
+  - Typically works well for sending photos of documents with a mobile phone.
-=====Optimal Fax Machine settings=====
+=====Optimal Fax Machine Settings=====
   * **DTMF (tone) dialing** is required, pulse dialing is not supported
   * **Speed:** 14.4k baud (bits per second) is optimal, check your fax machine manual.