Differences

This shows you the differences between two versions of the page.

--- grandstream-wave [2022/06/15 16:24] – jim
+++ grandstream-wave [2023/05/18 16:25] – [Note May 18, 2023 - Grandstream Wave Lite has been deprecated. If you remove it, change phones, etc, you will not be able to download it or use it again.] jim
@@ Line 1: / Line 1: @@
+=====Note May 18, 2023 - Grandstream Wave Lite has been deprecated.  If you remove it, change phones, etc, you will not be able to download it or use it again.=====
+(sp)
+(sp)
+(sp)
+(sp)
+(sp)
+(sp)
+(sp)
+(sp)
 =====Grandstream Wave Softphone Configuration=====
 **Prerequisites**
   * Download Grandstream Wave Lite (Free) or Grandstream Wave (Paid).  The free version is excellent for most users.
   * There is no time limit from the time it is generated to scan the QR code from your ring-u portal.
-  * Adjustments in [[port-forwarding|Port Forwarding / External Remote Phones]] will have to be completed before this extension will work.
+  * Adjustments in [[port-forwarding|Port Forwarding / External Remote Phones]] will have to be completed before this extension will work if on a local system.  Cloud accounts do not require port forwarding.
+**Caveats**
+  * Softphones are subject to your data connection (WiFi or cellular), and will never be as reliable as a desk phone.
+  * If using a WiFi network outside of your business or a cellular data connection, you may encounter network settings hostile to VOIP traffic (SIP ALG, DDOS, Carrier Grade NAT) that prevent your softphone extension from working effectively.  //**This is outside of our control.**//
+  * Your softphone app should be restarted periodically to keep the app in good working order.
+  * Your smartphone should be power cycled periodically to keep any softphone functioning correctly.
+  * Mission-critical traffic should always be directed to desk phones inside of your network.
 ====Step 1 - Add an Extension in the Portal====
@@ Line 11: / Line 44: @@
 Grandstream Wave QR Code Generated\\
 {{ :2portalqr.png?nolink&400 |}}\\
+Make sure that the **Advanced Tab** is set to use the phone on **Public Server/External** or the extension will not work outside of your network.\\
+{{ :external.png?nolink&400 |}}
 ====Step 2 - Open Your Grandstream Wave (Lite) App====
 There are usually 8 prompts involved in this process.  If you answer incorrectly, you are generally best to delete the app, download again, and start this process over.\\