fax
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fax [2022/06/15 19:29] – jim | fax [2022/11/10 21:35] – [Incoming FAX to Fax Machine] jim | ||
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======Just the FAX====== | ======Just the FAX====== | ||
- | Fax is an old technology for transmission of images | + | Fax is an old technology for the transmission of images |
- | Ring-u does not require a physical fax machine to be present, most of our customers receive fax via e-mail. An incoming fax is converted to a PDF by the Hello Hub and emailed to 1-3 email addresses. You can also send a fax via the ring-u Hello Hub customer portal. No fax machine or adapter required. | + | Ring-u does not require a physical fax machine to be present. Most of our customers receive fax via e-mail. An incoming fax is converted to a PDF by the Hello Hub and emailed to 1-3 email addresses. You can also send a fax via the ring-u Hello Hub customer portal. No fax machine or adapter required. |
=====Fax Routing===== | =====Fax Routing===== | ||
- | {{ :: | + | {{ :: |
If you are using an automated receptionist, | If you are using an automated receptionist, | ||
- | If you are not using an automated receptionist, | + | If you are not using an automated receptionist, |
- | ===== Incoming FAX to Email===== | + | See screenshot to right ---> |
- | {{ :: | + | \\ |
- | After logging into the ring-u [[https:// | + | \\ |
- | - Click **FAX** from the menu on the left. | + | \\ |
- | - Click the radio button directly left of **FAX to Email**. | + | ======Two Choices: Analog or Digital====== |
- | - Enter up to 3 email addresses you would like to receive incoming Faxes. | + | =====I. Standard Analog Operation===== |
- | - Click **Save Changes**. | + | ====Incoming/ |
- | Now, your incoming Faxes will be sent to those email addresses as PDF's. | + | {{ :: |
- | + | You will need to purchase and install an analog telephone adapter (ATA). Your Hello Hub will auto-detect | |
- | =====Incoming/ | + | |
- | {{:: | + | |
- | You will need to purchase and install an ATA, your Hello Hub will autodetect | + | |
- | Just like installing a physical phone, plug the ethernet cable from the HT801/HT802 to your local network. Plug the phone line from the fax machine | + | Just like installing a physical phone, plug the ethernet cable from the HT801/HT802 to your local network. Plug the phone line from the fax machine to the ATA. Fax always goes in Line 1. We configure Line 1 for better T.38 Fax emulation and Line 2 for better voice quality. From the customer portal, pick: "add an extension." |
- | + | \\ | |
- | ===== Incoming FAX to Fax Machine===== | + | \\ |
- | {{ :: | + | \\ |
- | Install and configure an ATA/Fax Adapter as outlined above. | + | ====Incoming FAX to Fax Machine==== |
+ | {{ :: | ||
+ | Install and configure an ATA/Fax Adapter as outlined above.\\ | ||
While logged into the ring-u [[https:// | While logged into the ring-u [[https:// | ||
- Click **FAX** from the menu on the left. | - Click **FAX** from the menu on the left. | ||
- Click the radio button directly left of **FAX Machine**. | - Click the radio button directly left of **FAX Machine**. | ||
- Click **Save Changes**. | - Click **Save Changes**. | ||
- | Now, your incoming | + | Now, your incoming |
+ | \\ \\ | ||
- | ===== Sending Fax using Fax Machine | + | ====Sending Fax using Fax Machine: Direct Mode==== |
- | Install and configure an ATA/Fax Adapter as outlined above. You should be able to send a fax, dialing as before. The adapter does most of the work. 7 or 10 digit dialing should work just as before. | + | Install and configure an ATA/Fax Adapter as outlined above. You should be able to send a fax, dialing as before. The adapter does most of the work. 7 or 10 digit dialing should work just as before. " |
- | ===== Sending Fax using Fax Machine | + | ====Sending Fax using Fax Machine: Proxy Mode==== |
{{ :: | {{ :: | ||
- | Some firewalls and internet providers detect the one way blast of UDP traffic sending a fax creates and block it. This usually manifests itself as a fax start " | + | Some firewalls and internet providers detect the one way blast of UDP traffic sending a fax creates and block it. This usually manifests itself as a fax " |
+ | |||
+ | =====II. Digital Operation===== | ||
+ | ====Incoming FAX to Email==== | ||
+ | {{ :: | ||
+ | After logging into the ring-u [[https:// | ||
+ | - Click **FAX** from the menu on the left. | ||
+ | - Click on Config tab. | ||
+ | - Enter up to 3 phone numbers and email addresses to receive incoming faxes. | ||
+ | - Click **Update/ | ||
+ | Now, every incoming fax will be sent to those email addresses as PDF's. | ||
+ | |||
+ | ====Sending Fax via Web==== | ||
+ | The first tab in the Fax menu is "Send via Web." Pretty self-explanatory.\\ | ||
+ | Designate: | ||
+ | - a number to send the fax to, | ||
+ | - an email address for a verification email to be sent, | ||
+ | - which number from your ring-u account to be used as the outbound ID, | ||
+ | - what type of cover page, if any, | ||
+ | - a note for the cover page, and best of all | ||
+ | - attach up to 5 PDF, JPG, or PNG files. | ||
+ | Press **Send Fax** when you're ready. | ||
+ | |||
+ | ====Sending Fax via Email==== | ||
+ | Email a PDF to fax@fax.ring-u.net or fax@ops.ring-u.com | ||
+ | with a subject line of the destination 10 digit phone number. | ||
- | ===== Sending Fax using Email===== | + | - The first 240 characters in your email body is embedded as the not for the cover sheet. |
- | [[emailtofax|Email to fax]] summary: | + | - Automatically selects your primary |
- | Create an email with the destination 10 digit phone number in the Subject line, with a PDF (only PDF supported, Version 1.4 recommended) to fax@..... (ask support for your fax to email address | + | - Sender |
+ | - Allows JPG and PNG attachments. | ||
+ | - Appears in ' | ||
+ | - Outbound faxes only work as a ' | ||
+ | - Typically works well for sending photos of documents with a mobile phone. | ||
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=====Optimal Fax Machine settings===== | =====Optimal Fax Machine settings===== | ||
- | * **DTMF (tone) dialing is required, pulse dialing is not supported** | + | * **DTMF (tone) dialing** is required, pulse dialing is not supported |
- | * **Speed: 14.4k baud (bits per second) is optimal, check your fax machine manual.** | + | * **Speed:** 14.4k baud (bits per second) is optimal, check your fax machine manual. |
- | * **Error Correction should be ON, check your fax machine manual** | + | * **Error Correction** should be ON, check your fax machine manual |
* Black and white, Color and Resolution settings should not matter. | * Black and white, Color and Resolution settings should not matter. | ||
fax.txt · Last modified: 2022/11/10 21:37 by jim