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fax [2022/06/15 19:29] – [Incoming FAX to Email] jimfax [2022/06/15 19:45] – [Incoming FAX to Fax Machine] jim
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 =====Fax Routing===== =====Fax Routing=====
-{{ ::numbertofax.png?400|}}+{{ ::numbertofax.png?375|}}
 If you are using an automated receptionist, the Hello Hub will detect an incoming fax call from the "beep" the dialing fax machines makes, and route that incoming fax to your preferred fax destination: email or fax machine.\\  If you are using an automated receptionist, the Hello Hub will detect an incoming fax call from the "beep" the dialing fax machines makes, and route that incoming fax to your preferred fax destination: email or fax machine.\\ 
-If you are not using an automated receptionist, a dedicated phone number is used and included in your fax services. +If you are not using an automated receptionist, a dedicated phone number is used and included in your fax services.\\  
 +See screenshot to right ---> 
 ===== Incoming FAX to Email===== ===== Incoming FAX to Email=====
-{{ ::faxtoeamail.png?400|}}+{{ ::faxtoeamail.png?375|}}
 After logging into the ring-u [[https://portal.ring-u.com|Customer Portal]]: After logging into the ring-u [[https://portal.ring-u.com|Customer Portal]]:
   - Click **FAX** from the menu on the left.   - Click **FAX** from the menu on the left.
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   - Enter up to 3 email addresses you would like to receive incoming Faxes.   - Enter up to 3 email addresses you would like to receive incoming Faxes.
   - Click **Save Changes**.   - Click **Save Changes**.
-Now, your incoming FAXes will be sent to those [[email|E-Mail]] addresses as PDF's. +Now, your incoming Faxes will be sent to those email addresses as PDF's. 
        
 =====Incoming/Outgoing Fax using Fax Machine=====  =====Incoming/Outgoing Fax using Fax Machine===== 
 {{::fax.png?400 |}} {{::fax.png?400 |}}
-You will need to purchase and install an ATA, your Hello Hub will autodetect and auto-configure a Grandstream HT801 (1 port) or HT802 (2 port) fax adapter. Others may be used, but will have to be manually configured. +You will need to purchase and install an analog telephone adapter (ATA). Your Hello Hub will auto-detect and auto-configure a Grandstream HT801 (1 port) or HT802 (2 port) ATA. Others may be used, but will have to be manually configured. 
  
-Just like installing a physical phone, plug the ethernet cable from the HT801/HT802 to your local network. Plug the phone line from the fax machine from the fax machine to the ATA. Fax always goes in Line 1. We configure Line 1 for better T.38 Fax emulation and Line 2 for better voice quality. From the customer portal, pick: add an extension. Your Hello Hub will detect and configure your adapter. You can assign it a name and extension number, and if using it for fax, use the drop down selector option to designate it as being used for fax. +Just like installing a physical phone, plug the ethernet cable from the HT801/HT802 to your local network. Plug the phone line from the fax machine to the ATA. Fax always goes in Line 1. We configure Line 1 for better T.38 Fax emulation and Line 2 for better voice quality. From the customer portal, pick: "add an extension." Your Hello Hub will detect and configure your adapter. You can assign it a name and extension number. If using it for fax, use the drop down selector option to designate it as being used for fax. 
  
 ===== Incoming FAX to Fax Machine===== ===== Incoming FAX to Fax Machine=====
-{{ ::faxinterface.png?400|}}+{{ ::faxinterface.png?375|}}
 Install and configure an ATA/Fax Adapter as outlined above. Install and configure an ATA/Fax Adapter as outlined above.
 While logged into the ring-u [[https://portal.ring-u.com|Customer Portal]]: While logged into the ring-u [[https://portal.ring-u.com|Customer Portal]]:
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 ===== Sending Fax using Email===== ===== Sending Fax using Email=====
-[[emailtofax|Email to fax]] summary:+**Email to fax summary:**\\ 
 Create an email with the destination 10 digit phone number in the Subject line, with a PDF (only PDF supported, Version 1.4 recommended) to fax@..... (ask support for your fax to email address or look on your fax settings page) and the system will convert that PDF to a Fax and attempt to send it. It will email you a receipt when it is done.  Create an email with the destination 10 digit phone number in the Subject line, with a PDF (only PDF supported, Version 1.4 recommended) to fax@..... (ask support for your fax to email address or look on your fax settings page) and the system will convert that PDF to a Fax and attempt to send it. It will email you a receipt when it is done. 
  
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 =====Optimal Fax Machine settings===== =====Optimal Fax Machine settings=====
-  * **DTMF (tone) dialing is required, pulse dialing is not supported**  +  * **DTMF (tone) dialing** is required, pulse dialing is not supported 
-  * **Speed: 14.4k baud (bits per second) is optimal, check your fax machine manual.** +  * **Speed:** 14.4k baud (bits per second) is optimal, check your fax machine manual. 
-  * **Error Correction should be ON, check your fax machine manual**+  * **Error Correction** should be ON, check your fax machine manual
   * Black and white, Color and Resolution settings should not matter.   * Black and white, Color and Resolution settings should not matter.
  
fax.txt · Last modified: 2022/11/10 21:37 by jim
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