support wiki

helpful humans at 423-456-6700

User Tools

Site Tools


terms

Differences

This shows you the differences between two versions of the page.

Link to this comparison view

Both sides previous revisionPrevious revision
Next revision
Previous revision
terms [2024/01/16 15:53] miketerms [2024/02/06 17:47] (current) – [Bespoke Config Customers] mike
Line 49: Line 49:
  
 Your use of the Hello Hub and Ring-U telecom services must comply with the Ring-U Acceptable Use Policy. The Hello Hub and Ring-U telecom services are not intended for use with life-critical or safety-critical systems, such as use in operation of medical equipment, automated transportation systems, autonomous vehicles, aircraft or air traffic control, nuclear facilities, manned spacecraft, or military use in connection with live combat. However, this restriction will not apply in the event of the occurrence (certified by the United States Centers for Disease Control or successor body) of a widespread viral infection transmitted via bites or contact with bodily fluids that causes human corpses to reanimate and seek to consume living human flesh, blood, brain or nerve tissue and is likely to result in the fall of organized civilization. //(plagarized from AWS: https://aws.amazon.com/service-terms/ Item 42.10 )// Your use of the Hello Hub and Ring-U telecom services must comply with the Ring-U Acceptable Use Policy. The Hello Hub and Ring-U telecom services are not intended for use with life-critical or safety-critical systems, such as use in operation of medical equipment, automated transportation systems, autonomous vehicles, aircraft or air traffic control, nuclear facilities, manned spacecraft, or military use in connection with live combat. However, this restriction will not apply in the event of the occurrence (certified by the United States Centers for Disease Control or successor body) of a widespread viral infection transmitted via bites or contact with bodily fluids that causes human corpses to reanimate and seek to consume living human flesh, blood, brain or nerve tissue and is likely to result in the fall of organized civilization. //(plagarized from AWS: https://aws.amazon.com/service-terms/ Item 42.10 )//
 +
 +
 +====Bespoke Config Customers====
 +Ring-u systems work very well when you use the system as designed, letting it manage phones and devices automatically. There are some devices that only work when manually configured, like paging adapters. Problems occur when a customer side-loads configs onto their phones from other systems, software or manually. If you need bespoke phone configuration/features you have three choices:
 +
 +   - Realize sometimes life and the phone system is pretty good without such things.
 +   - Communicate about adding that logic/feature to the system in a consistent supported manner. Many system features were created from similar requests from several customers.   
 +     Do it anyway. You own the hardware, it's yours. We firmly believe in the right to repaid/modify. This may also extra support for customer induced issues will bump you into the "Complex Customer" billing plan (currently $249.95 per month) and may cause hourly support charges from ring-u.com to assist with these bespoke needs. Currently $150/hour in 15 minute increments.
 +
  
  
terms.1705420404.txt.gz · Last modified: 2024/01/16 15:53 by mike

Donate Powered by PHP Valid HTML5 Valid CSS Driven by DokuWiki