Differences

This shows you the differences between two versions of the page.

--- terms [2024/01/16 15:48] – mike
+++ terms [2024/02/06 17:47] (current) – [Bespoke Config Customers] mike
@@ Line 51: / Line 51: @@
+====Bespoke Config Customers====
+Ring-u systems work very well when you use the system as designed, letting it manage phones and devices automatically. There are some devices that only work when manually configured, like paging adapters. Problems occur when a customer side-loads configs onto their phones from other systems, software or manually. If you need bespoke phone configuration/features you have three choices:
+   - Realize sometimes life and the phone system is pretty good without such things.
+   - Communicate about adding that logic/feature to the system in a consistent supported manner. Many system features were created from similar requests from several customers.
+   -   Do it anyway. You own the hardware, it's yours. We firmly believe in the right to repaid/modify. This may also extra support for customer induced issues will bump you into the "Complex Customer" billing plan (currently $249.95 per month) and may cause hourly support charges from ring-u.com to assist with these bespoke needs. Currently $150/hour in 15 minute increments.
+====HIPAA====
+[[hipaa|HIPAA COMPLIANCE]] has it's own page. A Ring-U system can be part of a health care facilities overall HIPAA compliance, but does not pretend to be HIPAA compliant itself. We contend no phone system can be considered such, and as a "conduit" is an exception from most requirements. It's a tool. How you use it matters.