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receptionist [2019/04/11 19:59]
nick
receptionist [2019/06/03 15:19] (current)
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 ===Human Receptionist=== ===Human Receptionist===
-So, let's say that you're a business with real people employed for the purpose of answering the phone during business hours. We can accommodate this! Simply define the **"​Schedule"​** for the hours your employee will be answering the phones. Then, navigate to **"​Configuration"​** => **"​Receptionist"​** => **"​Open Receptionist"​**,​ and click the button labeled **"​Human Receptionist"​** that lives right below the box for the **"​Script"​** and right above **"​Voice Style:"​**. Now, your **"​Open Receptionist"​** will have only one way to route calls. Click the **"​0"​** drop down under **"​Send caller to group/​extension"​** and select the phone your human receptionist will be using. Finally, click **"​Save Changes"​**. Now, all calls that are directed to the **"​Open Receptionist"​** for your defined "Open Hours" will immediately be sent to that phone. For businesses with more call traffic, you can point the **"​Human Receptionist"​** to a group of phones instead of just one phone. With this configuration,​ people who call after hours will still get your **"​Closed Receptionist"​**,​ however, you can also set it to **"​Human Receptionist"​**,​ and from there, can send callers directly to a phone, group, or even straight to a [[voicemail|voicemail box]].+So, let's say that you're a business with real people employed for the purpose of answering the phone during business hours. We can accommodate this! 
 + 
 +Simply define the **"​Schedule"​** for the hours your employee will be answering the phones. Then, navigate to **"​Configuration"​** => **"​Receptionist"​** => **"​Open Receptionist"​**,​ and click the button labeled **"​Human Receptionist"​** that lives right below the box for the **"​Script"​** and right above **"​Voice Style:"​**. Now, your **"​Open Receptionist"​** will have only one way to route calls. Click the **"​0"​** drop down under **"​Send caller to group/​extension"​** and select the phone your human receptionist will be using. Finally, click **"​Save Changes"​**. 
 + 
 +Now, all calls that are directed to the **"​Open Receptionist"​** for your defined "Open Hours" will immediately be sent to that phone. For businesses with more call traffic, you can point the **"​Human Receptionist"​** to a group of phones instead of just one phone. With this configuration,​ people who call after hours will still get your **"​Closed Receptionist"​**,​ however, you can also set it to **"​Human Receptionist"​**,​ and from there, can send callers directly to a phone, group, or even straight to a [[voicemail|voicemail box]].