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porting [2019/02/07 22:09]
nick
porting [2019/06/03 15:19] (current)
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-====== Porting Numbers to ring-u ======+====== Porting Numbers ​====== 
 + 
 +==== Can I port my existing number ​to ring-u==== 
  
 Yes! You can absolutely port (transfer) your number to ring-u. You must perform this procedure even if you already indicated an intent to port when you went through the quick start wizard. The procedure is the same either way. //**Note:** This is a paperwork submission process and will take some time. This process can take from about 2 days to 2 weeks. It is important to submit __the correct information the first time__ to ensure there is no reason for your existing carrier to reject the request.// Yes! You can absolutely port (transfer) your number to ring-u. You must perform this procedure even if you already indicated an intent to port when you went through the quick start wizard. The procedure is the same either way. //**Note:** This is a paperwork submission process and will take some time. This process can take from about 2 days to 2 weeks. It is important to submit __the correct information the first time__ to ensure there is no reason for your existing carrier to reject the request.//
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   - Once you have signed the document, please scan and either upload it to the support ticket or email it to **support@ring-u.com**. We will also need you to upload or send your latest bill from your existing provider.   - Once you have signed the document, please scan and either upload it to the support ticket or email it to **support@ring-u.com**. We will also need you to upload or send your latest bill from your existing provider.
   - We will keep the support ticket updated with the progress of the port request. If you have not heard from us in some time, feel free to check with us. //This is a paperwork submission process, and while we try very hard to be on top of every request, occasionally one will fall through the cracks.//   - We will keep the support ticket updated with the progress of the port request. If you have not heard from us in some time, feel free to check with us. //This is a paperwork submission process, and while we try very hard to be on top of every request, occasionally one will fall through the cracks.//
 +
 +==== What if I need to port a number from ring-u to another carrier? ====
 +You can absolutely do that too! We'll be sorry to see you go, but we understand that sometimes our paths must part.
 +
 +Please contact us before having another provider submit the request, and we will unlock the number for porting. If the new carrier has any problems attempting to obtain the number, just get in touch. //As long as you are up to date on your ring-u subscription and we know you're wanting to authorize this action, we will do what we can to help your new carrier take control of the number.//