hold_music
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hold_music [2022/06/09 17:08] – jim | hold_music [2022/06/10 17:32] (current) – jim | ||
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ring-u has provided several choices of 'on hold music' that you can choose from, or you can upload your own.\\ | ring-u has provided several choices of 'on hold music' that you can choose from, or you can upload your own.\\ | ||
To listen to your current hold music from any phone in your ring-u system, dial **708**.\\ | To listen to your current hold music from any phone in your ring-u system, dial **708**.\\ | ||
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{{ : | {{ : | ||
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+ | ====Custom On Hold Recordings==== | ||
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+ | The **ring-u Hello Hub** supports one custom "on hold" audio file that can be uploaded by the customer.\\ | ||
+ | You can upload a stereo or mono .WAV for .MP3 file.\\ | ||
+ | The system will convert it into an 8khz mono file, and when selected, will set your **Hello Hub** to play that file when a customer is "on hold" or "in queue." | ||
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+ | * Messages should be between 15 seconds and 2 minutes. | ||
+ | * Call queues time out at 45 seconds by default before going to the virtual operator to leave a message.\\ | ||
+ | (sp)(sp)A good customer message should be less than 45 seconds. | ||
+ | * Music or background music behind a spoken message should be simple and should not distract from the voice. | ||
+ | * Be wary of niche musical genres. " | ||
+ | * Do not use licensed or copyrighted music. **ring-u** is not liable for customer-uploaded audio files. |
hold_music.1654794533.txt.gz · Last modified: 2022/06/09 17:08 by jim