Differences

This shows you the differences between two versions of the page.

--- hold_music [2022/06/09 17:08] – jim
+++ hold_music [2022/06/10 17:32] (current) – jim
@@ Line 1: / Line 1: @@
 =====Hold Music=====
 ring-u has provided several choices of 'on hold music' that you can choose from, or you can upload your own.\\
-To listen to your current hold music from any phone in your ring-u system, dial **708**. {{ :holdmusic.png?nolink |}}
+To listen to your current hold music from any phone in your ring-u system, dial **708**.\\
+\\
+\\
+{{ :holdmusic.png?nolink |}}
+\\
+====Custom On Hold Recordings====
+The **ring-u Hello Hub** supports one custom "on hold" audio file that can be uploaded by the customer.\\
+You can upload a stereo or mono .WAV for .MP3 file.\\
+The system will convert it into an 8khz mono file, and when selected, will set your **Hello Hub** to play that file when a customer is "on hold" or "in queue."\\
+   * Messages should be between 15 seconds and 2 minutes.
+   * Call queues time out at 45 seconds by default before going to the virtual operator to leave a message.\\
+(sp)(sp)A good customer message should be less than 45 seconds.
+   * Music or background music behind a spoken message should be simple and should not distract from the voice.
+   * Be wary of niche musical genres. "Middle of the road" is a good place to be for most businesses.
+   * Do not use licensed or copyrighted music. **ring-u** is not liable for customer-uploaded audio files.