support wiki

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=====Dashboard=====
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Your account **Dashboard** will be the default starting screen you see upon Login.\\ 

This screen lists:

  * your account name, city, state, and time zone,\\ 
  * total available lines (capacity for concurrent external calls),\\ 
  * a summary of extensions, including indicators of which ones are actively in use,\\ 
  * numbers registered to your account,\\ 
  * ring groups,\\ 
  * conference rooms/codes\\ 
  * call recording\\ 
  * useful codes\\ 
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Additionally, you will see four tabs at the bottom of the screen.\\
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**Real Time** is a call detail in near real time.  Great for seeing which call you missed or which one lasted 30 minutes.\\ 
{{:2real-time.png?nolink&400 |}}\\ 
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**Charts** contains 2 charts, one for **call volume & time** and one for **line usage**.\\
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**Detail** is a version of the **Real Time** with additional capacity and detail. A customizable Call Data Record can be downloaded at **My Account > Reports > Call Data Records**.\\
{{:4detail.png?nolink&400 |}}\\ 
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**Over Capacity** is a great tool to see if you are missing any calls due to exceeding your capacity of available lines.  A few isolated calls are no real cause for alarm, but if you are regularly exceeding capacity, please consider adding additional lines ([[lines|Lines]]).
{{:5over-capacity.png?nolink&400 |}}