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blog:extensions_in_another_country_yep_we_do_that_too [2020/07/21 13:50] (current)
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 +====== Extensions in another country? Yep, we do that too ======
 +Ring-u has several customers with remote extentions in another country. A logistics company has the night crew in the middle east, several companies have extensions in the America'​s and Europe. As long as the primary company address is in the USA and they are using a USA +1 10 digit phone number, we are good at it. We don't do other countries (except Canada) because we'd have to be legal and pay taxes / fees in other countries and we are not large enough to jump those hurdles. We also like doing what we can do well. While we can understand and speak a few words of Spanish, maybe even a few in Chinese, it's not good enough to be helpful. ​
 +
 +Below is a letter I just sent, with some names/​numbers edited. It may answer the same questions you have. 
 +
 +==The letter==
 +
 +Sieder, ​
 +
 +A few years ago I spent a couple weeks in Belo Horizonte working for CEMIG.
 +Enjoyed my evenings walking around the city, neat place. ​
 +
 +Unifying your calls / traffic with some remote extensions in Belo Horizonte
 +should work well if you can configure "port forwarding"​ on the firewall
 +at your location in Framingham. ​ It currently is not configured for that.
 +
 +Worth reading: https://​wiki.ring-u.com/​wiki/​doku.php?​id=externalremotephones
 +
 +Our other option is providing a "cloud connector"​ - essentially a hosted
 +system that the phones in each location can connect to.  It eliminates the
 +problems port forwarding through firewalls. ​ We charge $24.95 per month to
 +do this and takes about a day to setup.
 +
 +Once we solve that issue we can work on the rest:
 +
 +If there is someone in Belo Horizonte with a web brower and some english
 +skills (I might still be able to order coffee in Portuguese... ​ barely) we
 +can talk them through configuring phones. ​ I also suggest trying Zoiper
 +desktop (http://​zoiper.com) or other softphone on a computer with a headset
 +for testing. It also work well for many people for daily usage. ​
 +
 +Porting ​ 508.861.XXXX (Comcast) over to ring-u is just some paperwork, it
 +takes 3 days to 2 weeks and will work very well on the ring-u system. ​ To
 +start that process, on your customer portal (https://​portal.ring-u.com) you
 +can start by filling out the form located under My Services->​Numbers->​Port
 +Request.
 +
 +Porting your mobile: 508.834.XXXX is also possible, but if you are using it
 +for WhatsApp and SMS, I suggest you keep that on the mobile and not port it. 
 +While we can SMS some, we can't do WhatsApp. ​ Both work better for
 +conversations on the mobile.
 +
 +Cumprimentos,​ --Mike--
 +
 +
 +
 +