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biz_phone_noobs [2018/09/09 22:04]
admin [The differences]
biz_phone_noobs [2019/06/03 15:19] (current)
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 is to the grindstone and that we needed to step back and explain some is to the grindstone and that we needed to step back and explain some
 things. This document will continue to expand and hopefully improve. Our things. This document will continue to expand and hopefully improve. Our
-apologies in advance for the geeky sense of humor.+apologies in advance for the geeky sense of humor. ​ 
  
 ===== Defined ​ ===== ===== Defined ​ =====
-   * Noobs = Newbies, people new to something. Often people new to a game, a quest or universe in an online game.+   * Noobs = Newbies, people new to something. Often people new to a game, a quest or universe in an online game. 
    * Hello Hub / PBX = Phone system. The original technical definition is Private Branch Exchange, of which "Ma Bell" was a Public Exchange.    * Hello Hub / PBX = Phone system. The original technical definition is Private Branch Exchange, of which "Ma Bell" was a Public Exchange.
    * Phone = An endpoint a call (bi-synchronous auditory (or multimedia) communications. Might be a physical phone, or software running on a computer, tablet, mobile phone, or other device.    * Phone = An endpoint a call (bi-synchronous auditory (or multimedia) communications. Might be a physical phone, or software running on a computer, tablet, mobile phone, or other device.
  
-===== The differences ​=====+===== Differences ​=====
 A business phone system is a lot like the mobile phone you may be familiar A business phone system is a lot like the mobile phone you may be familiar
 with, it's reached by a phone number and enables communication. The target with, it's reached by a phone number and enables communication. The target
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 employees) and may be used very differently by each. Our system and this employees) and may be used very differently by each. Our system and this
 "​how-to"​ is targetted for small businesses, 2 to 50 phones. Warning: We'll "​how-to"​ is targetted for small businesses, 2 to 50 phones. Warning: We'll
-discuss some advance concepts, but remember: KISS = Keep It Simple and Safe.+discuss some advance concepts, but remember: KISS = Keep It Simple and Safe. 
 ==== Internal users ==== ==== Internal users ====
 Each phone is assigned an extension number, typically a short 3 or 4 digit Each phone is assigned an extension number, typically a short 3 or 4 digit
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 phone. Typically 100 to 199. Each phone can be dialed by an internal user phone. Typically 100 to 199. Each phone can be dialed by an internal user
 directly. Inside the system you might dial 150 for Sally in Accounting or directly. Inside the system you might dial 150 for Sally in Accounting or
-dial 101 for the Reception/​Scheduling desk.+dial 101 for the Reception/​Scheduling desk. These calls are direct from 
 +phone to phone, because internally you are your own phone company.  
 ==== External users ==== ==== External users ====
 +
 Outside users (customers, vendors. those pesky soliticitors..) only know Outside users (customers, vendors. those pesky soliticitors..) only know
-your published phone number(s). They'​ll call that number, and be connected +your published phone number(s). ​ They'​ll call that number, and be connected 
-to your phone system (Hello Hub / PBX). Some of them will know a specific +to your phone system (Hello Hub / PBX).  Some of them will know a specific 
-extention number, but most will not. Their call will be routed to either an +extention number, but most will not.  Their call will typically ​be routed to 
-automated receptionist,​ or a helpful human.+either an automated receptionist,​ or a helpful human. 
 + 
 + 
 +=====VoIP/​Digital Phone System Features ===== 
 +Disclaimer: These instructions are specific to ring-u Hello Hub systems, but may be useful 
 +to others.  
 +==== Hold and Park ==== 
 +===Hold=== 
 +On most VoIP systems, "​hold"​ is essentially keeping a conversation (set of 
 +channels) connected, with the microphone and speaker off. It allows you yo 
 +make another call, etc.. It's specific to the phone and conversation. On 
 +many phones there is a hold button, or a way to put a call on hold through 
 +the menus. Concept: Hold uses a "​line"​ on a phone, and holds it there.  
 +You can not share a line on hold, you might be able to transfer it (depends 
 +on the phone being used).  
 + 
 +===Park=== 
 +To put a call on hold in a manner than can be picked up by another phone, 
 +it's actually "​Parked"​. This is essentially putting it on hold, at the phone 
 +system/​PBX/​Hello Hub, so that others can pick it up. When you park a call, 
 +it goes into a parking lot slot. Hello Hubs have 9 slots, 601,​602,​603...609 
 +for parking calls. We try to configure phones to emulate a 1950's phone key 
 +system where you park a call, and it can be retrieved by others.  
 +==Manually Parked== 
 +Transfer a call to 600.  
 +==Emulated== 
 +Push the Hold/Park button.  
 + 
 + 
 + 
 + 
 + 
 +==== Transfer ==== 
 + 
 + 
 +==== Voicemail ==== 
 + 
 + 
 + 
 +