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--- wifi-tuning-and-softphones [2026/06/18 14:25] – mike
+++ wifi-tuning-and-softphones [2026/06/18 15:10] (current) – [Mikes Reccomendations:] mike
@@ Line 16: / Line 16: @@
    *  The 5 GHz Wi-Fi band offers faster speeds but shorter range, and is more sensitive to physical obstacles than the 2.4 GHz band.
    * Common causes of weak Wi-Fi include physical barriers like walls and ceilings, interference from devices like microwave ovens and cordless phones, channel conflicts with nearby routers, and poor router placement.
-   * **Too many access points close together can cause devices to hop between them, making connections unstable. Some devices will try to stay connected to multiples, which can trigger software like Acrobits softphones to re-register through many access points. This confuses where that two way handshake and audio stream should transit.  ** This might be a setting in the devices wifi settings that you can select. For example: Zebra and other commercial devices (non consumer oriented) may have special WiFi Managers with complex options for commercial WiFi network implementation.  See example: https://techdocs.zebra.com/emdk-for-android/6-8/mx/wifi/
     * Positioning antennas vertically (for the same floor coverage) or at 30 degrees (for multi-story building coverage) can improve signal spread.
    * Switching your 2.4 GHz router channel to 1, 6, or 11, and 5GHz channel to 36-48 can reduce interference in environments with many overlapping Wi-Fi networks.
    * If your router’s current Wi-Fi signal doesn’t reach every corner of your location, you can add compatible devices to eliminate dead zones.
+====VoIP Specific====
+When the system has a WiFi device running Acrobits Cloud Softphone (or other softphone) registering multiple times quickly, it is often because of WiFi related issues:
+   * Too many access points close together can cause devices to hop between them, making connections unstable. Some devices will try to stay connected to multiples, which can trigger software like Acrobits softphones to re-register through many access points. This confuses where the two way handshake and audio stream should transit.  **Our system will only initiate a call to one registration per extension.**
+   * This behavior might be mitigated in the client device settings.  For example: Zebra and other commercial devices (non consumer oriented) often have special WiFi Managers with complex options for commercial WiFi network implementation:
+     * https://techdocs.zebra.com/mx/wifi/
 ===Symptoms===
 Weak Wi-Fi signal, slow Wi-Fi speed, **intermittent VoIP problems** or limited range.
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 ====Mikes Reccomendations:====
-Most consumer wifi routers work well in most small office applications. Larger locations may require 2 or more in ACCESS POINT (not router) mode. Larger locations, retail, warehouses, multi-building should have an experienced technologist involved with experience with the equipment they are maintaining or installing. They should have special tools (often just software on a mobile device) that helps them optimize the "controller" (brain) and "access points" (radio) so that they work together for seamless WiFi coverage for your devices and locations. There are special devices for doing WiFi surveys as well.
+Most consumer wifi routers work well in most small office applications. Larger locations may require 2 or more in ACCESS POINT (not router) mode. Larger locations, retail, warehouses, multi-building should have an technologist involved experiences with with the equipment they are maintaining or installing. They should have special tools (often just software on a mobile device) that helps them optimize the "controller" (brain) and "access points" (radio) so that they work together for seamless WiFi coverage for your devices and locations. There are special devices for doing WiFi surveys as well.
+Personally, I've had good results with both Unbiqiti and TP-Link systems in complex installs. Walking around and tuning the channels, coverage pattern and frequencies. Sometimes moving antennas helps.  I've seen problems with "reflection" off of metal shelves, freezers, and even walls with metal mesh in them. Seen one an office in what used to be an X-ray machine room. Lead lined walls do not pass WiFi.
+Add uncommon client devices to the mix, and that brings a new set of variables.
-Personally, I've had good results with both Unbiqiti and TP-Link systems in complex installs. Walking around and tuning the channels, coverage pattern and frequencies. Sometimes moving antennas helps.  I've seen problems with "reflection" off of metal shelves, freezers, and even walls with metal mesh in them. Had one person put an office in what used to be an X-ray machine room. Lead lined walls do not pass WiFi.
+Ring- can offer advice, share experience, but we are not able to be on-site. Complex locations and installs require a professional. It'll save you money and frustration in the long run. We'll help, but there are limits to what we can do.
-Ring- can offer advice, share experience, but we are not able to be on-site. Complex locations and installs require a professional. It'll save you money and frustration in the long run. We'll helop, but there are limits to what we can do.