voicemail
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+ | =====Voicemail===== | ||
+ | There are many ways to manage voicemails in the ring-u small business phone system.\\ | ||
+ | First, let's go over some basics. | ||
+ | ====Which Voicemail Box Do Messages Go To? Extension or Company Level?==== | ||
+ | {{ :: | ||
+ | **Extension Level Mailbox**\\ | ||
+ | Every extension on your phone system has its own voicemail box. | ||
+ | This is selected individually from each extension under the **Advanced: If No Answer/ | ||
+ | Every extension and group has this option, and you can point the action to other phones, groups, other phones' | ||
+ | |||
+ | **//A quick note: If your phone has a voicemail indicator light or some kind of Message Waiting Indicator (MWI), that will only indicate if there is a new message in that extension' | ||
+ | |||
+ | **Company Mailbox**\\ | ||
+ | The easiest way to understand the Company Mailbox is to see it as an extension on the system without a phone attached. Since every phone on the system has its own voicemail box that will activate if the phone is unreachable, | ||
+ | |||
+ | The company mailbox was created to have a common voicemail box for calls to groups that go unanswered. Since these calls never reach a particular person, it makes sense to send them to the voicemail box for the company. | ||
+ | |||
+ | If you want every voicemail to go to the Company Mailbox, you must configure all of your Extensions' | ||
+ | Likewise, you can configure a group to go to an individual extension' | ||
+ | |||
+ | ====Managing Voicemail==== | ||
+ | {{ : | ||
+ | **By Email**\\ | ||
+ | By far, the most popular way to receive voicemail is to configure each extension to send them to that user's email. This option sends both an audio file and a transcription of the message. | ||
+ | **By Phone**\\ | ||
+ | You can also manage voicemail through the extension itself.\\ | ||
+ | ===From Inside the System: | ||
+ | Dialing **800** from any extension will reach that extension' | ||
+ | |||
+ | To manage another extension' | ||
+ | So, to check extension 101's voicemail, you dial **8101**.\\ | ||
+ | Since the **Company Mailbox** is also **extension 100**, you can check and manage its voicemail by dialing **8100**. You can do this from any extension on the system. | ||
+ | |||
+ | ===From Outside the System:=== | ||
+ | Dial in to the company phone number.\\ | ||
+ | From the receptionist, | ||
+ | You will then be asked for a password. Every extension' | ||
+ | For example, the default password for the Company Mailbox is **100**. | ||
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+ | |||
+ | |||
+ | |||
+ | |||
+ | ====Voicemail Transcription==== | ||
+ | We tried building our own, but the pizza and beer we have been offering the 2 computational linguists we know wasn't getting any attention. We then did what every small company does: we outsourced it to our favorite "Big Friendly Giant," | ||
+ | |||
+ | ====Caveats: | ||
+ | **Things that are important to us, and should be important to you:** | ||
+ | * Transcription works reliably and usefully. | ||
+ | * We (ring-u.com) do not store your voicemail recordings or transcriptions longer than is useful to make it work. Currently this is a 30 minute window. It allows us to monitor and tune things if the system breaks. | ||
+ | * We try to remove the .wav files and transcription jobs from Amazon (our BFG) as quickly as possible, typically as soon as your transcription is received. | ||
+ | * You should not use voicemail transcription, | ||
+ | |||
+ | |||
+ | ====Voicemail Menu Quick Reference==== | ||
+ | |||
+ | **1** New Messages | ||
+ | * **3** Advanced Options | ||
+ | * **5** Repeat Current Message | ||
+ | * **6** Play the next message | ||
+ | * **7** Delete this message | ||
+ | * **8** Forward message to another user | ||
+ | * **9** Save this message | ||
+ | * ***** Help | ||
+ | * **#** Exit | ||
+ | **2** Change Folders | ||
+ | * **0** New Messages | ||
+ | * **1** Old Messages | ||
+ | * **2** Work Messages | ||
+ | * **3** Family Messages | ||
+ | * **4** Friends Messages | ||
+ | * **#** Cancel | ||
+ | **3** Advanced Options | ||
+ | * **5** Leave a Message | ||
+ | * ***** Return to Main Menu | ||
+ | **0** Mailbox Options | ||
+ | * **1** Record Unavailable Message | ||
+ | * **2** Record Busy Message | ||
+ | * **3** Record Name | ||
+ | * **4** Record Temporary Greeting | ||
+ | * **5** Change Password | ||
+ | * ***** Return to Main Menu | ||
+ | ***** Help | ||
+ | |||
+ | **#** Exit |