Differences

This shows you the differences between two versions of the page.

--- terms [2024/02/06 17:45] – [Bespoke Config Customers] mike
+++ terms [2025/02/07 18:14] (current) – [10DLC SMS] jim
@@ Line 43: / Line 43: @@
 Our emergency service is currently available only on numbers in: United States of America and Canada. US Virgin Islands, Puerto Rico, Guam and other +1 numbers are handled on a case by case basis as sometimes the number and location has 911 capabilities, sometimes they don't.
+====10DLC SMS====
+By default, all ring-u customers are opted in to receive SMS messages from ring-u.  You may opt out at any time by replying STOP, or by sending an email to support@ring-u.com. SMS messages will originate from 423-567-4888 or 423-456-6700 only.
 ====Acceptable Use; Safety-Critical Systems====
@@ Line 52: / Line 57: @@
 ====Bespoke Config Customers====
-Ring-u systems work very well when you use the system as designed, letting it manage phones and devices automatically. There are some devices that only work when manually configured, like paging adapters. Our #1 headache is when a customer side-loads configs onto their phones from other systems or manually. If you need bespoke phone configuration/features you have three choices:
+Ring-u systems work very well when you use the system as designed, letting it manage phones and devices automatically. There are some devices that only work when manually configured, like paging adapters. Problems occur when a customer side-loads configs onto their phones from other systems, software or manually. If you need bespoke phone configuration/features you have three choices:
-   - Realize sometimes life is pretty good without such things.
+   - Realize sometimes life and the phone system is pretty good without such things.
    - Communicate about adding that logic/feature to the system in a consistent supported manner. Many system features were created from similar requests from several customers.
-   -   Do it anyway. You own the hardware, it's yours. We firmly believe in the right to repaid/modify. This may requiring extra support for customer induced issues will bump you into the "Complex Customer" billing plan (currently $249.95 per month) and may cause hourly support charges from ring-u.com to assist with these bespoke needs. Currently $150/hour in 15 minute increments.
+   -   Do it anyway. You own the hardware, it's yours. We firmly believe in the right to repaid/modify. This may also extra support for customer induced issues will bump you into the "Complex Customer" billing plan (currently $249.95 per month) and may cause hourly support charges from ring-u.com to assist with these bespoke needs. Currently $150/hour in 15 minute increments.