Differences

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--- terms [2024/01/16 15:48] – mike
+++ terms [2025/02/07 18:14] (current) – [10DLC SMS] jim
@@ Line 43: / Line 43: @@
 Our emergency service is currently available only on numbers in: United States of America and Canada. US Virgin Islands, Puerto Rico, Guam and other +1 numbers are handled on a case by case basis as sometimes the number and location has 911 capabilities, sometimes they don't.
+====10DLC SMS====
+By default, all ring-u customers are opted in to receive SMS messages from ring-u.  You may opt out at any time by replying STOP, or by sending an email to support@ring-u.com. SMS messages will originate from 423-567-4888 or 423-456-6700 only.
 ====Acceptable Use; Safety-Critical Systems====
 Your use of the Hello Hub and Ring-U telecom services must comply with the Ring-U Acceptable Use Policy. The Hello Hub and Ring-U telecom services are not intended for use with life-critical or safety-critical systems, such as use in operation of medical equipment, automated transportation systems, autonomous vehicles, aircraft or air traffic control, nuclear facilities, manned spacecraft, or military use in connection with live combat. However, this restriction will not apply in the event of the occurrence (certified by the United States Centers for Disease Control or successor body) of a widespread viral infection transmitted via bites or contact with bodily fluids that causes human corpses to reanimate and seek to consume living human flesh, blood, brain or nerve tissue and is likely to result in the fall of organized civilization. //(plagarized from AWS: https://aws.amazon.com/service-terms/ Item 42.10 )//
+====Bespoke Config Customers====
+Ring-u systems work very well when you use the system as designed, letting it manage phones and devices automatically. There are some devices that only work when manually configured, like paging adapters. Problems occur when a customer side-loads configs onto their phones from other systems, software or manually. If you need bespoke phone configuration/features you have three choices:
+   - Realize sometimes life and the phone system is pretty good without such things.
+   - Communicate about adding that logic/feature to the system in a consistent supported manner. Many system features were created from similar requests from several customers.
+   -   Do it anyway. You own the hardware, it's yours. We firmly believe in the right to repaid/modify. This may also extra support for customer induced issues will bump you into the "Complex Customer" billing plan (currently $249.95 per month) and may cause hourly support charges from ring-u.com to assist with these bespoke needs. Currently $150/hour in 15 minute increments.
+====HIPAA====
+[[hipaa|HIPAA COMPLIANCE]] has it's own page. A Ring-U system can be part of a health care facilities overall HIPAA compliance, but does not pretend to be HIPAA compliant itself. We contend no phone system can be considered such, and as a "conduit" is an exception from most requirements. It's a tool. How you use it matters.