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--- managed10dlccampaigns [2025/02/13 16:07] – [Managed 10DLC and Campaigns] mike
+++ managed10dlccampaigns [2025/02/13 18:12] (current) – [Standard System Messages] mike
@@ Line 5: / Line 5: @@
 For these customers, we provide a Managed 10DLC and 10DLC Campaign oversight service with the following caveats:
-   * Ring-U must feel comfortable and "knows the customer" (KYC) well enough to assume this role. 911 address verification and other provided business information must all match.
+   * Ring-U must feel comfortable and "knows the customer" (KYC) well enough to assume this role. 911 address verification and other provided business information must all match. Ring-U's customer support team will be contacting and discussing this service and it's limits with the business owner and key staff and must feel comfortable with assuming this liability on behalf of the customer.
@@ Line 27: / Line 27: @@
    * Ring-U's customers will not be using this form of communication for any mass (more than 25 messages per month) marketing or automatically generated messages. This service is limited to **human to human** communications,even though at least 1 party is using their Ring-U phone system and their primary business number for their end.
+   * Allowed Use Cases:
+        * **2FA** - one time use password/PIN and/or password reset.
+        * **Customer Care** - All customer care messaging, account management and support
+        * ** Account Notification ** - Reminders, Alerts, Appointment Reminders
+        * **Product/Service Delivery** - Notices to current customers about a product or service delivery or change in status.
    * By opting in to receive SMS communication from Ring-u, you may expect to receive SMS messages for use in troubleshooting and testing.
+   * If a Ring-U systems customers provide consent and a phone number to receive text messaging via a web form, that consent must include that "text messagig rates may apply" and that they can stop receiving communications at any time by sending "STOP".
+   * The Ring-U system's owner agrees to not sell or distribute phone numbers or personal information.
@@ Line 45: / Line 55: @@
    *  For privacy-related inquiries, please refer to our privacy policy above.
+====Standard System Messages====
+If a customer sends any of these key words, the response and system behavior is as follows with the apropos phone number and company name filled in.
+**START** - Will star or restart that number for the receipt of messages from the number it is sent to. The sendor will receive:
+//"You have consented to receiving messages from ###-###-#### of COMPANY NAME. Standard messaging rates will apply. You can also contact them at this number by voice. Send "HELP" for more information or assiatnce. Send "STOP" at any time to stop receiving messages from ###-###-###. You can also contact Ring-U customer support at +1 423 456-6700. "//
+**HELP** - Will reply with the following message, with the apropos phone number and company name:
+//You may send "STOP" to stop receiving messages from ###-###-#### of COMPANY NAME. You can also contact them directly at this number. You can also contact Ring-U customer support at +1 423 456-6700 as we assist them in managing communications. //
+**STOP** - Will end further communications from that phone number and company by being placed on their SMS block list. The final message will be:
+//You are now opted out of COMPANY NAME messages. If this was a mistake, please contact them directly or send "START" this this number. You can also contact Ring-U customer support at +1 423 456-6700 as we assist them in managing communications. //