voicemail
Differences
This shows you the differences between two versions of the page.
Both sides previous revisionPrevious revisionNext revision | Previous revision | ||
voicemail [2022/03/14 20:29] – [Which voicemail box do messages fall in to?] jim | voicemail [2022/06/17 18:18] (current) – [Voicemail Transcription] jim | ||
---|---|---|---|
Line 1: | Line 1: | ||
- | ====== Voicemail | + | =====Voicemail===== |
- | There are many ways to manage voicemails in the ring-u small business phone system. First, let' | + | There are many ways to manage voicemails in the ring-u small business phone system.\\ |
+ | First, let' | ||
- | ==== Which voicemail box do messages fall in to? ==== | + | ====Which |
- | {{ :: | + | {{ :: |
+ | **Extension Level Mailbox**\\ | ||
Every extension on your phone system has its own voicemail box. | Every extension on your phone system has its own voicemail box. | ||
- | This is selected individually from each extension under the **"Advanced: If No Answer/ | + | This is selected individually from each extension under the **Advanced: If No Answer/ |
Every extension and group has this option, and you can point the action to other phones, groups, other phones' | Every extension and group has this option, and you can point the action to other phones, groups, other phones' | ||
**//A quick note: If your phone has a voicemail indicator light or some kind of Message Waiting Indicator (MWI), that will only indicate if there is a new message in that extension' | **//A quick note: If your phone has a voicemail indicator light or some kind of Message Waiting Indicator (MWI), that will only indicate if there is a new message in that extension' | ||
- | ==== The Company Mailbox | + | **Company Mailbox**\\ |
The easiest way to understand the Company Mailbox is to see it as an extension on the system without a phone attached. Since every phone on the system has its own voicemail box that will activate if the phone is unreachable, | The easiest way to understand the Company Mailbox is to see it as an extension on the system without a phone attached. Since every phone on the system has its own voicemail box that will activate if the phone is unreachable, | ||
The company mailbox was created to have a common voicemail box for calls to groups that go unanswered. Since these calls never reach a particular person, it makes sense to send them to the voicemail box for the company. | The company mailbox was created to have a common voicemail box for calls to groups that go unanswered. Since these calls never reach a particular person, it makes sense to send them to the voicemail box for the company. | ||
- | If you want every voicemail to go to the Company Mailbox, you must configure all of your groups | + | If you want every voicemail to go to the Company Mailbox, you must configure all of your Extensions' |
+ | Likewise, you can configure a group to go to an individual extension' | ||
- | ==== Managing Voicemail ==== | + | ====Managing Voicemail==== |
{{ : | {{ : | ||
- | By far, the most popular way to receive voicemail is to configure each extension to send them to that user's email. | + | **By Email**\\ |
+ | By far, the most popular way to receive voicemail is to configure each extension to send them to that user's email. | ||
+ | **By Phone**\\ | ||
+ | You can also manage voicemail through the extension itself.\\ | ||
+ | ===From Inside the System:=== | ||
+ | Dialing **800** from any extension will reach that extension' | ||
- | To manage another extension' | + | To manage another extension' |
+ | So, to check extension 101's voicemail, you dial **8101**.\\ | ||
+ | Since the **Company Mailbox** is also **extension 100**, you can check and manage its voicemail by dialing **8100**. You can do this from any extension on the system. | ||
- | ====== Voicemail Transcription ====== | + | ===From Outside the System:=== |
- | We tried building our own, but the pizza and beer we have been offering | + | Dial in to the company phone number.\\ |
+ | From the receptionist, | ||
+ | You will then be asked for a password. Every extension' | ||
+ | For example, the default password for the Company Mailbox is **100**. | ||
- | ===== Caveats: ===== | + | |
+ | |||
+ | |||
+ | |||
+ | ====Voicemail Transcription==== | ||
+ | We tried building our own, but the pizza and beer we have been offering the 2 computational linguists we know wasn't getting any attention. We then did what every small company does: we outsourced it to our favorite "Big Friendly Giant," | ||
+ | |||
+ | ====Caveats:==== | ||
**Things that are important to us, and should be important to you:** | **Things that are important to us, and should be important to you:** | ||
- | * Transcription works reliably and usefully. | + | * Transcription works reliably and usefully. |
- | * Transcription works quickly enough to be useful. | + | * We (ring-u.com) |
- | * We (ring-u.com) | + | * We try to remove the .wav files and transcription jobs from Amazon (our BFG) as quickly as possible, typically as soon as your transcription is received. |
- | * We try to remove the wav files and transcription jobs from Amazon (our BFG) as quickly as possible. As soon as your transcription is received | + | * You should not use voicemail transcription, |
- | * **You should not use voicemail transcription, | + | |
- | ==== Voicemail Menu Quick Reference ==== | + | ====Voicemail Menu Quick Reference==== |
**1** New Messages | **1** New Messages |
voicemail.txt · Last modified: 2022/06/17 18:18 by jim