Differences

This shows you the differences between two versions of the page.

--- voicemail [2022/03/14 20:29] – [Which voicemail box do messages fall in to?] jim
+++ voicemail [2022/06/17 18:01] – [Voicemail] jim
@@ Line 1: / Line 1: @@
 ====== Voicemail ======
-There are many ways to manage voicemails in the ring-u small business phone system. First, let's clear up some potential confusion.
+There are many ways to manage voicemails in the ring-u small business phone system.\\
+First, let's go over some basics.
 ==== Which voicemail box do messages fall in to? ====
-{{ ::port_editext.png?300|}}
+{{ ::port_editext.png?200|}}
 Every extension on your phone system has its own voicemail box.
 This is selected individually from each extension under the **"Advanced: If No Answer/Unavailable:"** drop down.
@@ Line 19: / Line 20: @@
 ==== Managing Voicemail ====
 {{ :email.png?direct&200|}}
-By far, the most popular way to receive voicemail is to configure each extension to send them to that user's email. However, you can also manage voicemail through the extension itself. Dialing **800** from any extension will reach that extension's voicemail box. Many phones have a voicemail button on the front of them, and they essentially do the same thing in dialing 800 to reach that phone's voicemail.
+By far, the most popular way to receive voicemail is to configure each extension to send them to that user's email. However, you can also manage voicemail through the extension itself.
+==From Inside the System:==
+Dialing **800** from any extension will reach that extension's voicemail box. Many phones have a voicemail button on the front of them, and they essentially do the same thing as dialing 800 to reach that phone's voicemail.
+To manage another extension's voicemail, you dial **8 + the extension's number**. So, to check extension 101's voicemail, you dial **8101**. Since the **Company Mailbox** is also **extension 100**, you can check and manage its voicemail by dialing **8100**. You can do this from any extension on the system.
+==From Outside the System:==
+Dial in to the company phone number. From the receptionist, dial **8 + the extension's number.** You will then be asked for a password. Every extension's default voicemail password is its extension number. For example, the default password for the Company Mailbox is **100**.
-To manage another extension's voicemail, you dial **8 + the extension's number**. So, to check extension 101's voicemail, you dial **8101**. Since the **Company Mailbox** is also **extension 100**, you can check and manage its voicemail by dialing **8100**. You can do this from any extension on the system or from the receptionist if dialing in from the outside world. Upon dialing in to another extension's voicemail, you will be asked for a password. **Every extension's default voicemail password is its extension number. ** For example, the default password for the Company Mailbox is **100**.
 ====== Voicemail Transcription ======
@@ Line 29: / Line 39: @@
 **Things that are important to us, and should be important to you:**
    * Transcription works reliably and usefully.  Useful and accurate are not the same thing. We (and Amazon) are not responsible for the accuracy of the transcription. Too many variables. It should work well enough that you gather useful information, or know that you need to listen to the recording carefully yourself.
-   * Transcription works quickly enough to be useful.
+   * We (ring-u.com) do not store your voicemail recordings or transcriptions longer than is useful to make it work. Currently this is a 30 minute window. It allows us to monitor and tune things if the system breaks.
-   * We (ring-u.com) does not store your voicemail recordings or transcriptions longer than is useful to make it work. Currently this is a 30 minute window. It allows us to monitor and tune things if it breaks.
+   * We try to remove the wav files and transcription jobs from Amazon (our BFG) as quickly as possible, typically as soon as your transcription is received.
-   * We try to remove the wav files and transcription jobs from Amazon (our BFG) as quickly as possible. As soon as your transcription is received typically.
+   * You should not use voicemail transcription, or email forwarding for voicemails that may contain sensitive financial or medical data. There is nothing inherently secure or "HIPAA Compliant" about this service. Such things do exist, but require some technical and documentation expertise that we do not want to attempt or misrepresent at this time.
-   * **You should not use voicemail transcription, or email forwarding for voicemails that may contain sensitive financial or medical data. There is nothing inherently secure or "HIPAA Compliant" about this service. Such things do exist, it requires some technical and documentation expertise that we do not want to attempt or misrepresent at this time.
 ==== Voicemail Menu Quick Reference ====