Differences

This shows you the differences between two versions of the page.

--- voicemail [2022/03/14 20:29] – [Which voicemail box do messages fall in to?] jim
+++ voicemail [2022/03/14 20:42] – [Caveats:] jim
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 ==== Which voicemail box do messages fall in to? ====
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+{{ ::port_editext.png?200|}}
 Every extension on your phone system has its own voicemail box.
 This is selected individually from each extension under the **"Advanced: If No Answer/Unavailable:"** drop down.
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 **Things that are important to us, and should be important to you:**
    * Transcription works reliably and usefully.  Useful and accurate are not the same thing. We (and Amazon) are not responsible for the accuracy of the transcription. Too many variables. It should work well enough that you gather useful information, or know that you need to listen to the recording carefully yourself.
-   * Transcription works quickly enough to be useful.
+   * We (ring-u.com) do not store your voicemail recordings or transcriptions longer than is useful to make it work. Currently this is a 30 minute window. It allows us to monitor and tune things if the system breaks.
-   * We (ring-u.com) does not store your voicemail recordings or transcriptions longer than is useful to make it work. Currently this is a 30 minute window. It allows us to monitor and tune things if it breaks.
+   * We try to remove the wav files and transcription jobs from Amazon (our BFG) as quickly as possible, typically as soon as your transcription is received.
-   * We try to remove the wav files and transcription jobs from Amazon (our BFG) as quickly as possible. As soon as your transcription is received typically.
+   * You should not use voicemail transcription, or email forwarding for voicemails that may contain sensitive financial or medical data. There is nothing inherently secure or "HIPAA Compliant" about this service. Such things do exist, but require some technical and documentation expertise that we do not want to attempt or misrepresent at this time.
-   * **You should not use voicemail transcription, or email forwarding for voicemails that may contain sensitive financial or medical data. There is nothing inherently secure or "HIPAA Compliant" about this service. Such things do exist, it requires some technical and documentation expertise that we do not want to attempt or misrepresent at this time.
 ==== Voicemail Menu Quick Reference ====