voicemail
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voicemail [2022/03/14 17:00] – created jim | voicemail [2022/03/14 19:41] – jim | ||
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- | ======Receptionist====== | + | ====== |
- | {{ :: | + | There are many ways to manage voicemails in the ring-u small business phone system. |
- | One of the most powerful capabilities of a small business phone system | + | |
+ | ==== Which voicemail box do messages fall in to? ==== | ||
+ | {{ :: | ||
+ | Every extension on your phone system has its own voicemail box. | ||
+ | This is selected individually from each extension under the **" | ||
+ | Every extension and group has this option, and you can point the action to other phones, groups, other phones' | ||
- | ===Open/Closed Receptionist=== | + | **//A quick note: If your phone has a voicemail indicator light or some kind of Message Waiting Indicator (MWI), that will only indicate if there is a new message in that extension' |
- | {{ :: | + | |
- | Any time you navigate to **" | + | |
- | If you only want one receptionist, | + | |
- | ===Configure a Receptionist=== | + | ==== The Company Mailbox ==== |
- | //This example walks you through editing | + | The easiest way to understand |
- | {{ :: | + | |
- | To configure | + | |
- | - Log into the [[https:// | + | |
- | - Click **Receptionist** from the **Configuration** menu on the left. | + | |
- | - Here you will see the Open and Closed Receptionists. Click **Edit** to the left of **Open Receptionist** | + | |
- | - Next, you will type in the greeting people will hear into the **Script** text box. Remember, this should be informative, | + | |
- | - Next, choose the **Audio Source** of your greeting. **Robot** | + | |
- | * **Record using a phone:** elect an extension to record your message from, and press record. The extension will ring, and after picking it up, you can read aloud the message you've typed in the **Script** section or your own document. When you're finished, hang up. This recording | + | |
- | * **Use an uploaded recording: | + | |
- | * **Upload a recording: | + | |
- | - **Caller Options** need to reflect the options you've presented in the **Script**. On the right are all 10 buttons | + | |
- | - Finally, click **Save Changes**. Your system will update in a couple of minutes with your changes. | + | |
- | ===Override Options=== | + | The company mailbox was created to have a common voicemail box for calls to groups that go unanswered. Since these calls never reach a particular person, it makes sense to send them to the voicemail box for the company. |
- | {{ :: | + | |
- | Normally. what the receptionist does is controlled by the schedule, but for holidays and special events you can create a new receptionist which deviates from the normal schedule by enabling a schedule override. These can do anything that a normal receptionist can do. | + | |
- | {{ :: | + | If you want every voicemail |
- | In some cases, | + | |
+ | ==== Managing Voicemail ==== | ||
+ | {{ : | ||
+ | By far, the most popular way to receive voicemail is to configure each extension to send them to that user's email. However, you can also manage voicemail through the extension itself. Dialing **800** from any extension will reach that extension' | ||
+ | To manage another extension' | ||
- | ===Human Receptionist=== | + | ====== Voicemail Transcription ====== |
- | So, let's say that you're a business with real people employed for the purpose of answering | + | We tried building our own, but the pizza and beer we have been offering |
- | {{ :: | + | |
- | Simply define the **" | + | |
- | Finally, click **"Save Changes" | + | ===== Caveats: ===== |
+ | **Things that are important to us, and should be important to you:** | ||
+ | * Transcription works reliably and usefully. | ||
+ | * Transcription works quickly enough to be useful. | ||
+ | * We (ring-u.com) does not store your voicemail recordings or transcriptions longer than is useful to make it work. Currently this is a 30 minute window. It allows us to monitor and tune things if it breaks. | ||
+ | * We try to remove the wav files and transcription jobs from Amazon (our BFG) as quickly as possible. As soon as your transcription is received typically. | ||
+ | * **You should not use voicemail transcription, | ||
- | Now, all calls that are directed to the **" | + | ==== Voicemail Menu Quick Reference ==== |
+ | **1** New Messages | ||
+ | * **3** Advanced Options | ||
+ | * **5** Repeat Current Message | ||
+ | * **6** Play the next message | ||
+ | * **7** Delete this message | ||
+ | * **8** Forward message to another user | ||
+ | * **9** Save this message | ||
+ | * ***** Help | ||
+ | * **#** Exit | ||
+ | **2** Change Folders | ||
+ | * **0** New Messages | ||
+ | * **1** Old Messages | ||
+ | * **2** Work Messages | ||
+ | * **3** Family Messages | ||
+ | * **4** Friends Messages | ||
+ | * **#** Cancel | ||
+ | **3** Advanced Options | ||
+ | * **5** Leave a Message | ||
+ | * ***** Return to Main Menu | ||
+ | **0** Mailbox Options | ||
+ | * **1** Record Unavailable Message | ||
+ | * **2** Record Busy Message | ||
+ | * **3** Record Name | ||
+ | * **4** Record Temporary Greeting | ||
+ | * **5** Change Password | ||
+ | * ***** Return to Main Menu | ||
+ | ***** Help | ||
+ | |||
+ | **#** Exit |
voicemail.txt · Last modified: 2022/06/17 18:18 by jim