voicemail
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voicemail [2022/03/14 17:00] – created jim | voicemail [2022/03/14 17:01] – removed jim | ||
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- | ======Receptionist====== | ||
- | {{ :: | ||
- | One of the most powerful capabilities of a small business phone system is the **Receptionist** (also known as a phone menu or automated attendant). The ability to have customers and associates effectively reach the right people or listen to information can have a big impact on productivity. A typical configuration has different greetings and logic for open and closed business hours. A common configuration is for humans to answer the phone during business hours, and an automated receptionist when closed. | ||
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- | ===Open/ | ||
- | {{ :: | ||
- | Any time you navigate to **" | ||
- | If you only want one receptionist, | ||
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- | ===Configure a Receptionist=== | ||
- | //This example walks you through editing the **Open Receptionist**. This is the default recording/ | ||
- | {{ :: | ||
- | To configure a receptionist: | ||
- | - Log into the [[https:// | ||
- | - Click **Receptionist** from the **Configuration** menu on the left. | ||
- | - Here you will see the Open and Closed Receptionists. Click **Edit** to the left of **Open Receptionist** | ||
- | - Next, you will type in the greeting people will hear into the **Script** text box. Remember, this should be informative, | ||
- | - Next, choose the **Audio Source** of your greeting. **Robot** will convert the text in the **Script** box to computer-generated speech. Several voices supporting customer-requested languages are available. Ring-u uses the Amazon Polly speech engine, we think it's the best available. | ||
- | * **Record using a phone:** elect an extension to record your message from, and press record. The extension will ring, and after picking it up, you can read aloud the message you've typed in the **Script** section or your own document. When you're finished, hang up. This recording is made directly on the Hello Hub. It is not available from the web interface. | ||
- | * **Use an uploaded recording: | ||
- | * **Upload a recording: | ||
- | - **Caller Options** need to reflect the options you've presented in the **Script**. On the right are all 10 buttons of a telephone ordered 0-9. For each button, select the drop-down and choose either an extension, group, or receptionist to send the caller to. Do this for every option you've presented the caller with through your **Script**. The **X** option is what happens if they do not make a choice after the reception audio plays 2 times. | ||
- | - Finally, click **Save Changes**. Your system will update in a couple of minutes with your changes. | ||
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- | ===Override Options=== | ||
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- | Normally. what the receptionist does is controlled by the schedule, but for holidays and special events you can create a new receptionist which deviates from the normal schedule by enabling a schedule override. These can do anything that a normal receptionist can do. | ||
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- | In some cases, you may want to activate a receptionist manually, for example when you go to lunch, or close early. | ||
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- | ===Human Receptionist=== | ||
- | So, let's say that you're a business with real people employed for the purpose of answering the phone during business hours. | ||
- | {{ :: | ||
- | Simply define the **" | ||
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- | Finally, click **" | ||
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- | Now, all calls that are directed to the **" | ||
voicemail.txt · Last modified: 2022/06/17 18:18 by jim