reliability
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reliability [2022/01/20 19:18] – mike | reliability [2022/06/17 18:31] – jim | ||
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====== Reliability and Stability ====== | ====== Reliability and Stability ====== | ||
- | **Goal: | + | A single page with everything we know about the reliability and stability of Hello Hubs and associated phone service.Ring-u' |
- | ==== Power Cycle / Reboot ==== | + | Things we have learned, in order of applicability: |
- | ===Hello Hub V1=== | + | |
+ | ===== Reserve an IP Address ===== | ||
+ | === Our #1 recommendation for system reliability=== | ||
+ | When a Hello Hub boots, it checks to see if it has the same network address it had before, and if not, scansfor phones on your network to tell them it's new address. Your system is much more stable if the Hello Hub always gets the same address from your router/ | ||
+ | |||
+ | ===== No Port Forwarding ===== | ||
+ | Your Hello Hub does not need your firewall/ | ||
+ | If this is the suspected cause: | ||
+ | - Reboot your firewall/ | ||
+ | - Wait for your internet access to return, usually takes a couple of minutes. | ||
+ | - Reboot your Hello Hub. | ||
+ | |||
+ | ===== Power Cycle / Reboot ===== | ||
+ | {{ :: | ||
+ | ===Hello Hub V2=== | ||
+ | Version 2 does not have a power switch or an internal backup battery, and power cycles/ | ||
+ | |||
+ | ===Hello Hub Micro Server=== | ||
+ | {{ :: | ||
+ | The Micro Server does have a power switch, but is configured in BIOS to automatically turn back on when power is restored. Note the blue lights on the power switch will show power on. Listen carefully and a voice will recite it's IP address and status at intervals. | ||
+ | |||
+ | ===Cloud Connector=== | ||
+ | {{ :: | ||
+ | Cloud Connector does not have a power switch or an internal backup battery, and power cycles/ | ||
+ | {{ :: | ||
+ | |||
+ | ===We' | ||
The Hello Hub V1 has a built in backup battery good for more than 4+ hours without power. That's why you have to reboot it with the off and on switch. It was designed to be plugged into a common outlet or outlet strip with 110-120vac. | The Hello Hub V1 has a built in backup battery good for more than 4+ hours without power. That's why you have to reboot it with the off and on switch. It was designed to be plugged into a common outlet or outlet strip with 110-120vac. | ||
* Some UPS's and power strips turn off or go into " | * Some UPS's and power strips turn off or go into " | ||
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If you would like your Hello Hub to boot fresh when everything else does after power outage, simply remove the battery from the battery box door on the bottom. If you are using a UPS or other power management solution, this might work better. | If you would like your Hello Hub to boot fresh when everything else does after power outage, simply remove the battery from the battery box door on the bottom. If you are using a UPS or other power management solution, this might work better. | ||
- | |||
- | ===Hello Hub V2=== | ||
- | Version 2 does not have a power switch or an internal backup battery, and power cycles/ | ||
- | |||
- | ===Hello Hub Micro Server=== | ||
- | The Micro Server does have a power switch, but is configured in BIOS to automatically turn back on when power is restored. | ||
- | |||
- | |||
- | |||
- | ===== Reserve an IP Address ===== | ||
- | When a Hello Hub boots, it checks to see if it has the same network address it had before, and if not, scansfor phones on your network to tell them it's new address. Your system is much more stable if the Hello Hub always gets the same address from your router/ | ||
- | |||
- | ===== No Port Forwarding ===== | ||
- | Your Hello Hub does not need your firewall/ | ||
- | |||
- | - Reboot your firewall/ | ||
- | - Wait for your internet access to return, usually takes a couple of minutes. | ||
- | - Reboot your Hello Hub. | ||
- | |||
- | |||
reliability.txt · Last modified: 2022/06/20 18:46 by jim