receptionists
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receptionists [2022/06/16 13:52] – jim | receptionists [2022/06/16 14:34] (current) – jim | ||
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======Receptionist====== | ======Receptionist====== | ||
- | One of the most powerful capabilities of a small business phone system is the **Receptionist** (also known as a phone menu or automated attendant). The ability to have customers and associates effectively reach the right people or listen to information can have a big impact on productivity. A typical configuration has different greetings and logic for open and closed business hours. A common configuration is for humans to answer the phone during business hours, and an automated receptionist when closed. | + | One of the most powerful capabilities of a small business phone system is the **Receptionist** (also known as a phone menu or automated attendant). The ability to have customers and associates effectively reach the right people or listen to information can have a big impact on productivity. A typical configuration has different greetings and logic for open and closed business hours. A common configuration is for humans to answer the phone during business hours, and an automated receptionist when closed.\\ |
- | // | + | \\ \\ |
- | // | + | ====Open/Closed Receptionist==== |
- | // | + | {{ :: |
- | // | + | When you go to **" |
- | // | + | If you only want one receptionist, |
- | // | + | |
- | {{ :: | + | |
- | ===Open/ | + | |
- | Any time you navigate | + | |
- | If you only want one receptionist, | + | |
- | ===Configure a Receptionist=== | + | ====Configure a Receptionist==== |
- | //This example | + | This example |
- | {{ :: | + | {{ :: |
To configure a receptionist: | To configure a receptionist: | ||
- Log into the [[https:// | - Log into the [[https:// | ||
- | - Click **Receptionist** from the **Configuration** menu on the left. | + | - Go to **Configuration** > **Receptionist**. |
- | - Here you will see the Open and Closed Receptionists. Click **Edit** to the left of **Open Receptionist** | + | - Here you will see the Open and Closed Receptionists. Click **Edit** to the left of **Open Receptionist**. |
- | - Next, you will type in the greeting people will hear into the **Script** text box. Remember, this should be informative, | + | - Type in the greeting people will hear into the **Script** text box. //Remember, this should be informative, |
- | - Next, choose the **Audio Source** of your greeting. **Robot** will convert the text in the **Script** box to computer-generated speech. Several voices supporting customer-requested languages are available. Ring-u uses the Amazon Polly speech engine, we think it's the best available. | + | - Next, choose the **Audio Source** of your greeting. |
+ | * **Robot** will convert the text in the **Script** box to computer-generated speech. Several voices supporting customer-requested languages are available. Ring-u uses the Amazon Polly speech engine, we think it's the best available. | ||
* **Record using a phone:** elect an extension to record your message from, and press record. The extension will ring, and after picking it up, you can read aloud the message you've typed in the **Script** section or your own document. When you're finished, hang up. This recording is made directly on the Hello Hub. It is not available from the web interface. | * **Record using a phone:** elect an extension to record your message from, and press record. The extension will ring, and after picking it up, you can read aloud the message you've typed in the **Script** section or your own document. When you're finished, hang up. This recording is made directly on the Hello Hub. It is not available from the web interface. | ||
* **Use an uploaded recording: | * **Use an uploaded recording: | ||
* **Upload a recording: | * **Upload a recording: | ||
- | - **Caller Options** | + | - **Caller Options** |
- Finally, click **Save Changes**. Your system will update in a couple of minutes with your changes. | - Finally, click **Save Changes**. Your system will update in a couple of minutes with your changes. | ||
- | ===Override Options=== | + | ====Override Options==== |
- | {{ :: | + | {{ :: |
- | Normally. what the receptionist does is controlled by the schedule, but for holidays and special events you can create a new receptionist which deviates from the normal schedule by enabling a schedule override. These can do anything that a normal receptionist can do. | + | Normally. what the receptionist does is controlled by the schedule, but for holidays and special events you can create a new receptionist which deviates from the normal schedule by enabling a schedule override. These can do anything that a normal receptionist can do. Overrides can be scheduled or can be toggled on/off from any phone on your system. |
- | {{ :: | + | {{ :: |
In some cases, you may want to activate a receptionist manually, for example when you go to lunch, or close early. | In some cases, you may want to activate a receptionist manually, for example when you go to lunch, or close early. | ||
- | ===Human Receptionist=== | + | ====Human Receptionist==== |
So, let's say that you're a business with real people employed for the purpose of answering the phone during business hours. | So, let's say that you're a business with real people employed for the purpose of answering the phone during business hours. | ||
{{ :: | {{ :: | ||
- | Simply define the **"Schedule"** for the hours your employee will be answering the phones. Then, navigate to **"Configuration"** => **"Receptionist"** => **"Open Receptionist"**, and change the **Receptionist Type** to **"Human Receptionist"**. Select where to direct inbound calls to: a single | + | Simply define the **Schedule** for the hours your employee will be answering the phones. Then, navigate to **Configuration** > **Receptionist** > **Open Receptionist**, |
- | Finally, | + | Finally, **Save Changes**. |
- | + | ||
- | Now, all calls that are directed to the **" | + | |
+ | Now, all calls that are directed to the **Open Receptionist** for your defined Open Hours will immediately be sent to that phone or other feature. People who call after hours will still get your **Closed Receptionist**, |
receptionists.txt · Last modified: 2022/06/16 14:34 by jim