receptionists
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receptionists [2022/03/14 17:01] – created jim | receptionists [2022/03/14 17:29] – jim | ||
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======Receptionist====== | ======Receptionist====== | ||
- | {{ ::screen_shot_2020-04-02_at_7.38.39_am.png?200|}} | + | {{ ::portal_receptionists.png?200|}} |
One of the most powerful capabilities of a small business phone system is the **Receptionist** (also known as a phone menu or automated attendant). The ability to have customers and associates effectively reach the right people or listen to information can have a big impact on productivity. A typical configuration has different greetings and logic for open and closed business hours. A common configuration is for humans to answer the phone during business hours, and an automated receptionist when closed. | One of the most powerful capabilities of a small business phone system is the **Receptionist** (also known as a phone menu or automated attendant). The ability to have customers and associates effectively reach the right people or listen to information can have a big impact on productivity. A typical configuration has different greetings and logic for open and closed business hours. A common configuration is for humans to answer the phone during business hours, and an automated receptionist when closed. | ||
===Open/ | ===Open/ | ||
- | {{ ::screen_shot_2020-04-02_at_7.47.41_am.png?200|}} | + | {{ ::portal_schedule.png?200|}} |
Any time you navigate to **" | Any time you navigate to **" | ||
If you only want one receptionist, | If you only want one receptionist, | ||
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===Configure a Receptionist=== | ===Configure a Receptionist=== | ||
//This example walks you through editing the **Open Receptionist**. This is the default recording/ | //This example walks you through editing the **Open Receptionist**. This is the default recording/ | ||
- | {{ ::screen_shot_2020-04-02_at_8.16.40_am.png?200|}} | + | {{ ::portal_options.png?200|}} |
To configure a receptionist: | To configure a receptionist: | ||
- Log into the [[https:// | - Log into the [[https:// | ||
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===Override Options=== | ===Override Options=== | ||
- | {{ ::scheduleoverride.png?125|}} | + | {{ ::portal_scheduleoverride.png?200|}} |
Normally. what the receptionist does is controlled by the schedule, but for holidays and special events you can create a new receptionist which deviates from the normal schedule by enabling a schedule override. These can do anything that a normal receptionist can do. | Normally. what the receptionist does is controlled by the schedule, but for holidays and special events you can create a new receptionist which deviates from the normal schedule by enabling a schedule override. These can do anything that a normal receptionist can do. | ||
- | {{ ::toggleoverride.png?125|}} | + | {{ ::portal_toggleoverride.png?200|}} |
In some cases, you may want to activate a receptionist manually, for example when you go to lunch, or close early. | In some cases, you may want to activate a receptionist manually, for example when you go to lunch, or close early. | ||
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===Human Receptionist=== | ===Human Receptionist=== | ||
So, let's say that you're a business with real people employed for the purpose of answering the phone during business hours. | So, let's say that you're a business with real people employed for the purpose of answering the phone during business hours. | ||
- | {{ ::screen_shot_2020-04-02_at_8.19.02_am.png?200|}} | + | {{ ::portal_humanreceptionist.png?200|}} |
Simply define the **" | Simply define the **" | ||
receptionists.txt · Last modified: 2022/06/16 14:34 by jim