email
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email [2022/06/15 19:48] – [#1 invalid address] jim | email [2022/06/15 19:50] – [//Disclaimer//] jim | ||
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The email address in the ring-u system and for each extension must be absolutely correct. Email addresses are supposed to be all lower case. By convention, case is ignored or converted to lower case by most email servers, but there are systems out there that think: *Joe@...* is different from *joe@...*. Also be careful with periods, dashes and underscores. | The email address in the ring-u system and for each extension must be absolutely correct. Email addresses are supposed to be all lower case. By convention, case is ignored or converted to lower case by most email servers, but there are systems out there that think: *Joe@...* is different from *joe@...*. Also be careful with periods, dashes and underscores. | ||
- | =====#2 spam/junk folders | + | =====2. Spam/Junk Folders |
{{ :: | {{ :: | ||
Voicemail and faxes get mis-identified as spam or junk mail a lot. The biggest reason is file attachments with simple emails are used by a lot of cretins and unsavory people. You may have also triggered this behavior, by not opening or deleting emails without opening them as well as marking them as spam by mistake. | Voicemail and faxes get mis-identified as spam or junk mail a lot. The biggest reason is file attachments with simple emails are used by a lot of cretins and unsavory people. You may have also triggered this behavior, by not opening or deleting emails without opening them as well as marking them as spam by mistake. | ||
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* Advanced: whitelist 50.116.32.101 and 2600: | * Advanced: whitelist 50.116.32.101 and 2600: | ||
- | =====#3 denied by service provider===== | + | =====3. Denied By Service Provider===== |
Some of the email service providers don't give a reason. They just block things. It's a way of reducing spam and email from people that don't pay them money to get on their good list. An example: | Some of the email service providers don't give a reason. They just block things. It's a way of reducing spam and email from people that don't pay them money to get on their good list. An example: | ||
outlook-com.olc.protection.outlook.com[104.47.10.33] said: Messages from [50.116.32.101] weren' | outlook-com.olc.protection.outlook.com[104.47.10.33] said: Messages from [50.116.32.101] weren' | ||
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* Advanced: whitelist 50.116.32.101 and 2600: | * Advanced: whitelist 50.116.32.101 and 2600: | ||
- | =====#4 denied by rules for .WAV and .PDF===== | + | =====4. Denied By Rules for .WAV & .PDF===== |
A lot of company/ | A lot of company/ | ||
- | =====#5 client firewall blocking===== | + | =====5. Client Firewall Blocking===== |
The Hello Hub relays mail via: ops4.ring-u.com port 2552. It's encrypted and authenticated by your Hello hub, but in some cases, higher end firewalls block this traffic. They may recognize the opening communications as e-mail, or just not allow the unusual port. Most firewalls aren't that smart, but SonicWall, pfSense, Cisco, etc.. may be configured to block what they think might be outgoing spam. In some cases, they then block all traffic from the Hello Hub, including voice telephone calls when this happens. It's rare, but worth mentioning here. Common residential and small business firewalls do not do this. | The Hello Hub relays mail via: ops4.ring-u.com port 2552. It's encrypted and authenticated by your Hello hub, but in some cases, higher end firewalls block this traffic. They may recognize the opening communications as e-mail, or just not allow the unusual port. Most firewalls aren't that smart, but SonicWall, pfSense, Cisco, etc.. may be configured to block what they think might be outgoing spam. In some cases, they then block all traffic from the Hello Hub, including voice telephone calls when this happens. It's rare, but worth mentioning here. Common residential and small business firewalls do not do this. | ||
- | =====#6 the crazy stuff===== | + | =====6. The Crazy Stuff===== |
Taken a look at all these, done what you can do and you are still not getting your voicemails and faxes? Open a support ticket including the affected email addresses and we can trace that email via logs in the Hello Hub and our email relay server. Most of the time, we can see where the blockage is and why. | Taken a look at all these, done what you can do and you are still not getting your voicemails and faxes? Open a support ticket including the affected email addresses and we can trace that email via logs in the Hello Hub and our email relay server. Most of the time, we can see where the blockage is and why. | ||
=====Disclaimer===== | =====Disclaimer===== | ||
Ring-u makes a best effort of maintaining our good standing in the email server community using proper DNS, proper SPF (Sender Policy Framework), proper TLS Encryption Certificates, | Ring-u makes a best effort of maintaining our good standing in the email server community using proper DNS, proper SPF (Sender Policy Framework), proper TLS Encryption Certificates, |
email.txt · Last modified: 2022/06/15 19:51 by jim